Client Support Unit Head

2 weeks ago


Makati City, National Capital Region, Philippines Security Bank Corporation Full time

JOB SUMMARY

Manages the career and development of individuals within the team (Team Heads, Individual Contributors), creates strategy to maximize team productivity and utilization, ensures business direction/objective is fully understood and aligned with all CS Unit team members to support achievement of overall revenue targets and promotes process improvement initiatives. Monitors, reviews, and analyzes data derived from Customer Relationship Management systems and tools to improve methods, processes, materials, etc. Works with units within and outside Service Delivery Department to assess improvement points, review market landscape changes, etc.

PRINCIPAL DUTIES & RESPONSIBILITIES

1. Supervises overall operational integrity of the team and responsible in making the team motivated towards overall business objective.

2. Identifies/Assess potential risks and advantages in internal processes and provide clear decisions when making changes.

3. Performs monthly business reviews with Transaction Banking Group Department Heads and Group Head on team's performance.

4. Promotes end-to-end process improvement initiatives of the team within the bank's standards and core values.

5. Creates strategic action plans to minimize cost while increasing team productivity and utilization.

6. Manages internal and external stakeholders and ensures all escalations are addressed on a timely manner.

JOB QUALIFICATIONS

Years of Work Experience: More than 10 years

Knowledge and Skills Requirement

  • Has extensive background in Cash Management products/services, stakeholder management, and support operational workflow
  • Ability to motivate the Client Support Unit and drive execution of all initiatives that will contribute to the growth of the business
  • Good leadership, technical and analytical skills
  • Can work under pressure and has resiliency

#J-18808-Ljbffr
  • Agency Unit Head

    2 weeks ago


    Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Agency Unit Head (Metro Manila) page is loaded Agency Unit Head (Metro Manila) Apply locations Makati City time type Full time posted on Posted 3 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental...

  • Business Unit Head

    2 weeks ago


    Quezon City, National Capital Region, Philippines Monroe Consulting Group Full time

    Business Unit Head (Manufacturing) Metro Manila Job Description:Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prominent local dealer of SEM machinery, which is part of the key brands of Caterpillar. Its product portfolio includes wheel loaders, soil compactors, motor graders, and track-type tractors, and it also...

  • Business Unit Head

    2 weeks ago


    Quezon City, National Capital Region, Philippines Monroe Consulting Group Full time

    Business Unit Head (Manufacturing) Metro Manila Job Description:Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prominent local dealer of SEM machinery, which is part of the key brands of Caterpillar. Its product portfolio includes wheel loaders, soil compactors, motor graders, and track-type tractors, and it also...

  • Business Unit Head

    4 weeks ago


    Quezon City, National Capital Region, Philippines Monroe Consulting Group Full time

    Business Unit Head (Manufacturing) Metro Manila Job Description:Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prominent local dealer of SEM machinery, which is part of the key brands of Caterpillar. Its product portfolio includes wheel loaders, soil compactors, motor graders, and track-type tractors, and it also...


  • Mandaluyong City, National Capital Region, Philippines Unilab, Inc. Full time

    Select how often (in days) to receive an alert: CREATE JOB ALERT It is the spirit of Bayanihan that drives us to continue our legacy of excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the country's...


  • Makati City, National Capital Region, Philippines PSBank Official Full time

    Cyber Threat Detection and Response Unit HeadJob Purpose The primary job purpose of the Head of Cyber Threat Detection and Response is to supervise the operations of three (3) sub units performing 24x7 threat detection and response via SIEM, IPS, NIDS Anti-APTs, Anti-Spam and other security platforms. The role ensures that the SOC operates efficiently,...

  • Business Unit Head

    2 weeks ago


    Makati City, National Capital Region, Philippines MaxiLife Insurance Full time

    The BU Head leadership position is focused on optimizing the sales & operations of the MaxiLife Business. This is a revenue driven role and is heavily involved in maximizing the digital platform that is product based. The ideal candidate will have an excellent track record in strategic planning & execution of sales, driving effective operations, team...

  • Business Unit Head

    2 weeks ago


    Quezon City, National Capital Region, Philippines Circa Logica Group Full time

    This position is responsible for providing a safe work environment, meeting customer requirements, managing sales and servicing with quality control.Additional responsibilities include creation and delivery of capacity, capital, and financial plans, creating an environment of continuous improvement through the company's principles, development of employee...


  • Makati City, National Capital Region, Philippines HR Spectacles Full time

    This job is responsible for overall management of the Corporate Mental Health Programs including the creation of its policies, programs, management of mental health network providers and supervision of mental health professionals providing mental health services to the company's accounts and clients. The Director may also conduct seminars, workshops, mental...


  • Makati City, National Capital Region, Philippines AON PLC Full time

    Posting DescriptionDigital Solutions HeadAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look...


  • Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are looking for Head of Global Compensation & Benefits for our client located in BGCSalary: Up to 230KSet-up: HybridShift:Flexible/Shifting SchedulePurpose:The Head of Compensation & Benefits for the Global Delivery Unit is a dynamic role thatinvolves collaborating with Corporate HR and HR leaders to provide expertise on Rewardspolicies and programs. The...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    The RoleAs a Policy Governance and Methods Unit Head, you will be responsible for managing a team of quality assurance officers performing quality assurance reviews on sales, credit, and documentation processes. The position ensures compliance of the team and their stakeholders with credit and collection policies and procedures for all loan products. The...


  • Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are looking for Head of Global Compensation & Benefits for our client located in BGCSalary: Up to 230KSet-up: HybridShift: Flexible/Shifting SchedulePurpose:The Head of Compensation & Benefits for the Global Delivery Unit is a dynamic role that involves collaborating with Corporate HR and HR leaders to provide expertise on Rewards policies and programs....

  • Client Support

    2 weeks ago


    Makati City, National Capital Region, Philippines Premier Protection Insurance Services Full time

    Client Support is responsible for providing excellent customer service and support to clients with insurance-related inquiries and issues. This role involves handling various types of communication, including phone calls, emails, and chat, to assist clients with policy information, claims processing, billing questions, and other insurance-related concerns....

  • Technical Support

    2 weeks ago


    Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job Qualifications:Bachelors Degree in IT, Computer Science, or any related course.With experience in computer set-up, configuration, and troubleshooting.Basic networking experience.With background in various Windows Operating SystemDuties and Responsibilities:Provides user support be it via phone or email, on-site or off-site to all reported IT – related...

  • IT Client Manager

    2 weeks ago


    Quezon City, National Capital Region, Philippines ATENEO DE MANILA UNIVERSITY Full time

    Job Description ( FRESH GRADUATES ARE ACCEPTED)Under the supervision of the Client and Project Management Head, the Client Management team is the strategic arm of the Vice President for Digital Information and Technology Services (VP DITS) in the various clusters to align and operationalize the University Strategies and IT Plans.The IT Client Manager acts as...


  • Makati City, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):07The Role: Associate, Client Support - CIQ Finance (APAC/EMEA)The Team:Our team is responsible for providing clients with world-class product support and research. We are the pioneer team for Capital IQ Product Operations and now the biggest Client Operations team in Manila supporting the Capital IQ and Capital...


  • Makati City, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):07The Role: Associate, Client Support - CIQ Finance (APAC/EMEA)The Team:Our team is responsible for providing clients with world-class product support and research. We are the pioneer team for Capital IQ Product Operations and now the biggest Client Operations team in Manila supporting the Capital IQ and Capital...


  • Makati City, National Capital Region, Philippines S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use):07S&P Global Market Intelligence Grade Level: 7 (relevant for internal applicants only)The Location: One Ayala Makati (Following Hybrid Work Setup)The Team: Our team is responsible for providing clients with world-class product support and research. We are the pioneer team for Capital IQ Product Operations and...


  • Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Urgent hiring for one of the leading banks in the Philippines.CLIENTA leading bank in the Philippines.JOB DESCRIPTIONAssists the IAG Head in carrying out the mandates of Audit Committee and Senior Management to:• Provides independent, objective assurance and consulting services designed to add value and improve the Bank's operations; and• Helps the...