Schneider Graduate Program Associate: Global Hub

2 weeks ago

Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

Great People make Schneider Electric a great company.

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Schneider Graduate Program (SGP) Associate – Customer Support to make a difference and be part of our digital transformation

PROGRAM OVERVIEW

The Schneider Graduate Program (SGP) is designed to help you grow faster at the Early Career stage. During the 24 months with us, you may go through a Structured Rotational track or Specialized track, under different functions. It will allow you to learn different businesses or functions within Schneider Electric, through a series of accelerated induction and programs. Get ready to handle important projects in a fast-paced, collaborative environment and work with stakeholders globally.

CAREER PATHWAYS

Our SGP graduates are advantaged from SE's global presence and currently holding important roles worldwide. You have ample opportunities to stretch your capabilities and potential, by adapting your current skills and developing new transferable skills.

Teams:

Order Management, Technical Support & Technical Quotes Team

What will you do?

Technical Support (8-month assignment)

  • Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to SE customers and partners.
  • Responsible for answering incoming communications from customers on all channels (ex: phone, email, chat) and prioritizing customer's support needs.
  • Assure proper escalation to the 2nd level support when necessary.
  • Provide product references in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with relevant teams.
  • Participate in the interaction centre's continuous improvement process.
  • Specific product and process related responsibilities:
  • Clarification of information in Company Manuals
  • Be able to collect information needed in case of escalation to L2 (electrical single line&control wiring diagram, complete drive configuration, context and historical etc).
  • Be able to provide technical answer by using documentation (User Guide, Programming Manual, Installation Manual).
  • Assist other teams by providing the appropriate Schneider Electric part numbers to be offered to customers.

Order Management (8-month assignment)

· Process orders received thru BFO, mySchneider, EDI and other portals in SAP.

· Ensure completion of orders by following up with customers, sales and other related teams thru phone or email.

· Respond to pricing and availability inquiries from customers and sales team.

· Coordinate with procurement teams, warehouse, and distribution centers through complaints/requires on delivery issues and stock availability.

· Investigate process pricing and invoice disputes, raise claims and credit notes as needed.

· Process warranty and returns requests including faulty, commercial and logistics returns for business partners.

· Ensure case resolution thru monitoring of open and pending items.

Trasactional/Technical Quotes Team (8-month assignment)

  • Timely creation of technically and commercially correct pricing quotes from a variety of request sources.
  • Instill transactional pricing & quotation process discipline, adherence to standards, and excellence in execution
  • Handle customer requests efficiently and accurately to retain a positive customer experience.
  • Provide improvement recommendations to enhance the customer experience
  • Engage various stakeholders across the business and teams across Australia and the Philippines and collaborate effectively for better outcomes

What's in it for me?

  • Global Family Leave
  • Comprehensive medical coverage for employee and dependents
  • Worldwide Employee Stock Ownership
  • Hybrid work arrangement (New Ways of Working)
  • more

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Qualifications

What qualifications will make you successful?

  • Bachelor's degree in ECE, EE or any related field
  • Flexible / Adaptable / Good collaborator
  • Analytical and independent problem solver. High attention to detail
  • Strong verbal and written communication skills
  • Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;
  • Ability to develop and maintain customer rapport;
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