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Sales Support Specialist
2 weeks ago
Job Description - [PIPELINE] Sales Support Specialist (008YOF)
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT
The Role: Sales Support Specialist
Overview:
The Sales Support Specialist's role includes helping Schneider's Software business achieve its annual sales goals with End Users, using both direct and indirect channels like the Alliance Partner Program. Their primary responsibility is to ensure accurate and efficient processing of new license quotes and orders in a timely manner. Their attention to detail and ability to collaborate across departments play a crucial role in ensuring the smooth operation of the sales process.
What will you do?
Quote Management
· Quote Amendments if necessary
Opportunity Management
· Editing / Creation of opportunities
· Sending Quotations
Customer Case Management
· Identify customer issue
· Understand/manage customer needs and expectations
· Provide timely information to the customer
· Escalate at appropriate times
· Provide solutions with different inquiries
· Providing reinstatement quotations and other special offers like MDN quotation.
Order Processing
· Manual order entry (Software Industry Product)
· Sales Order Modification and Cancellation
· Maintenance of the order tracker
Qualifications
Who would be successful?
· Candidate must possess a bachelor's degree.
· Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time.
· Strong client management and interpersonal relationship.
· Must be keen to details and smart and capable in working independently and making sound judgement.
· Ability to solve customer problems via telephone, chat, web, or email.
· Familiarity with computers and related software (MS Office)
· Flexibility and willingness to work additional hours during high peak volume times.
· Organizational and problem-solving skills with attention to detail is highly desired.
· Willing to work in Cavite on a rotating schedule and hybrid set up
What's in it for me?
· Global family leave
· Comprehensive medical coverage for employee and dependents
· Worldwide Employee Stock Ownership
· Flexible work arrangement
more
Who will you report to? Operations Manager and Country StakeholderWhy us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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