Assistant Chief Concierge
2 weeks ago
Under the general direction of the Director – Transportation & Concierge and within the limits established by Hotel policies and procedures, oversees and directs all aspects of the Concierge operations. As a Team Member, continually strives to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations and guidelines of the Hotel.
Job Responsibilities
- Has full awareness and assists Chief Concierge in managing and supervising all tasks of all Concierge Team Members.
- Provides information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests.
- Is always prepared to recommend first and foremost the Hotel's own F&B outlets before any other, making himself familiar with the operating hours and each outlet's specialty.
- Ensures that the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
- Coordinates the paging of guests in the lobby, F&B outlets, and where considered appropriate by the Management.
- Is responsible for the maintenance of the Hotel information directory and ensures that the information shown is current and accurate at all times.
- Acts as the postmaster of the Hotel; sells stamps and ensures proper inventory.
- Ensures that all Concierge and Bell Service equipment are accounted for and are always in good condition.
- Maintains and controls the use of the luggage and storage rooms.
- Performs related duties and special project as assigned.
- Maintains the communication logbook of his/her section.
- Provides input for Hotel Operations General Meetings.
- Evaluates Concierge Team Members and carries out performance appraisal as required.
- Monitors appropriate standards of conduct, uniform, grooming, hygiene and appearance of Concierge and Bell Service Team Members.
- Is fully conversant with all Hotel emergency procedures.
- Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
- Assumes other duties assigned by Management as required.
- Supervises and directs Concierge and Bell Service activities and Concierge and Bell Service Team Members.
- Is responsible for the efficient sorting and distribution of guest's and administration's mail and documents received by Concierge /section in absence of the Chief Concierge
- Handles problems associated with guests and liaises with department heads or executive management in the absence of the Chief Concierge
- Conducts monthly meeting of his/her section in absence of Chief Concierge.
- Identifies training needs and conducts training sessions accordingly.
- Good knowledge of Hotel facilities and services
- Diploma holder in Hospitality Management or related disciplines; member of Les Clefs D'Or preferred.
- Has the Initiative, organized, detail-oriented; excellent communication, interpersonal and supervisory skills; highly sociable and outgoing
- Good command of both written and spoken English; knowledge of another foreign language is an advantage
- Has a minimum 3 years relevant experience in supervisory level in Concierge operations in the Hotel industry
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Administrative, Management
- Industries Hospitality
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