Concierge Associate

2 weeks ago

Caloocan City, National Capital Region, Philippines Roami Full time
About the Job:Here at Roami - Vacation Rentals, we seek a Virtual Concierge Associate to join our team. We are a fast-paced growing vacation rental company based out of Miami Florida. Check us out at JOB DESCRIPTION:
  • Job Title: Virtual Concierge.
  • Department: Guest Experience.
  • Reports to the Messaging Support Manager.
Job Brief:Your Role in the Big Picture: As a Virtual Concierge (With Hotel Concierge Experience), you'd assist our guests through Telepresence Robot. The robot uses an iPad that will connect the virtual concierge with the guest, and actually allow them to move around the property lobby.TASKS:
  • VC will be working 12 hours (holidays and weekends included) with 3 off days.
  • The main responsibility of the virtual concierge is to navigate telepresence robots.
  • Managing guests' check-in and out.
  • Answer guests' concerns and requests and coordinate them to different channels.
  • Deal with complaints or problems on each property.
  • Updates arrival, departure, and occupancy rate every day.
  • Reservation duties.
  • Answering questions about what the hotel offers and the surrounding area like restaurants, tourist spots, events, and the like.
  • Reach out to guests via SMS or phone calls for reminders and reviews.
  • Admin tasks.
REQUIREMENTS:
  • Fluent in English.
  • Able to multitask well, in particular when dealing with guests at once.
  • Committed to completing assignments timely and accurately.
  • An experience in Hospitality or Short Term Rental.
  • Team player with a positive attitude.
  • Experience working in a troubleshooting role.
  • Professional physical appearance. This means good hygiene, business dress, and most importantly, a quiet work environment (no barking dogs in the background), and very fast/stable internet.
  • Familiarity with CRM/PMS.
  • Must have a desktop/laptop Processor: Intel Core i5-9400 or AMD Ryzen 5 3400G.
    RAM: 16.0 GB.

Please note that employment with Roami is contingent upon successfully completing a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks.

Roami is an equal-opportunity employer and is committed to providing accommodations to applicants with disabilities in accordance with the ADA. If you require accommodations during the application or interview process, please contact . We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.
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