Assistant Chief Concierge

2 weeks ago


Paranaque City, Calabarzon, Philippines Solaire Resort and Casino Full time

Front Office & Guest Services (Hospitality & Tourism)

Oversee and direct all aspects of the Concierge Operations and deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations and guidelines of the Hotel.

QUALIFICATIONS

  • Has a degree in Hospitality Management or related discipline
  • Minimium 3 years relevant experience with Concierge Operations in a Hotel or Resort Casino industry
  • Current or former Les Clefs d'Or affiliation is an advantage
  • Knowledge of Hotel facilities and services
  • Strong leadership and decision making skills
  • Take initiatives, organized and detail-oriented
  • Excellent communication and interpersonal skills

DUTIES & RESPONSIBILITIES

  • Has full awareness and assists Chief Concierge in managing and supervising all tasks of all Concierge Team Members
  • Supervises and directs Concierge and Bell Service activities and Concierge and Bell Service Team Members
  • Responsible for the efficient sorting and distribution of guests' and administration's mail and documents received by Concierge section
  • Provide information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests
  • Make recommendations of the Hotel's own F&B outlets and has full knowledge of operating hours and each outlet's specialty
  • Ensure that the lobby is always kept in an orderly fashion and that ashtrays are kept clean
  • Coordinate the paging of guests in the lobby, F&B outlets, and where considered appropriate by the Management
  • Responsible for the maintenance of the Hotel information directory and ensures that the information shown is current and accurate at all times
  • Prepare efficient work schedules for both the Concierge and Bell Service counters, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals/departures
  • Handle problems associated with guests and liaises with department heads or executive management in the absence of the Hotel Duty Manager and Chief Concierge
  • Act as the postmaster of the Hotel; sells stamps and ensures proper inventory
  • Ensure that all Concierge and Bell Service equipment are accounted for and are always in good condition
  • Maintain and controls the use of the luggage and storage rooms
  • Perform related duties and special project as assigned
  • Maintain the communication logbook of his/her section
  • Conduct monthly meeting of his/her section in absence of Chief Concierge
  • Identify training needs and conducts training sessions accordingly
  • Reports directly to and communicates with the Director –Hotel Services on all pertinent matters affecting guest service and Hotel operations in absence of Chief Concierge
  • Provides functional assistance and direction to all departments
  • Cooperate, coordinate and communicate with other Hotel departments as required
  • Provide input for Hotel Services General Meetings
  • Evaluate Concierge Team Members and carries out performance appraisal as required
Your application will include the following questions:

What's your expected monthly basic salary?

Solaire Resort & Casino, the premiere integrated destination resort in Manila's Entertainment City. A 5-time recipient of the prestigious 5-Star Award from Forbes Travel Guide.

Solaire currently operates two distinctive towers, the Bay Tower and the Sky Tower with 800 opulent rooms, suites and bay side villas. Solaire has 15 extensive dining options, bars and lounges. The property's two-level gaming space features the latest electronic table games and slot machines. State-of the art lyric theatre that showcases the world's most popular concerts and musicals.

Solaire Resort & Casino, the premiere integrated destination resort in Manila's Entertainment City. A 5-time recipient of the prestigious 5-Star Award from Forbes Travel Guide.

Solaire currently operates two distinctive towers, the Bay Tower and the Sky Tower with 800 opulent rooms, suites and bay side villas. Solaire has 15 extensive dining options, bars and lounges. The property's two-level gaming space features the latest electronic table games and slot machines. State-of the art lyric theatre that showcases the world's most popular concerts and musicals.

Perks and benefits

Medical

Sports (e.g. Gym)

Leave benefits,rice subsidy,health medical insuran

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