Technical Support Representative II

2 weeks ago


San Juan, National Capital Region, Philippines Commerce Asia Inc. Full time

Job Qualifications:

  • Graduate of Information Technology, Computer Science, Computer Engineering, or other related programs
  • Minimum of two (2) years of technical work experience involving computers or equipment
  • Basic computer & programming skills; MS Word, Excel, PowerPoint, and other MS Office tools
  • Technical knowledge on hardware and software (SQL server)
  • Has a good background or exposure in turnstiles, CCTV set-up, or network set-up.
  • Proficient oral and written communication skills
  • Keen attention to details
  • Effective time management, customer-focused attitude, orientation, and service
  • Strong sense of duty and reliability

Key Responsibilities:

  • Learns basic technical aspects of product, its applications and linkages, and the market landscape.
  • Prepares for preventive maintenance (PM) per approved PM Calendar by Technical Supervisor.
  • Performs annual machine preventive maintenance.
  • Performs timely repair service on equipment models carried by the Company.
  • Fixes known and minor machine failures and can-do basic machine part replacement.
  • Checks the Service Database for equipment history, attempts troubleshooting thru telephone and e-mail, diagnoses possible causes of complaint and recommends/performs corrective actions. Targets zero back-job.
  • Conducts product demonstration to Customers, of some equipment models carried by the Company, together with Sales personnel.
  • Conducts delivery, installation and training for some equipment models and/or software carried by the Company. Follows procedures as contained in the Checklist for Inspection, Delivery, Installation and Training.
  • Provides technical support to Customers on some equipment models carried by the Company, through telephone and e-mail.
  • Retrieves defective supplies from Customers for further testing and initiates warranty claims and replacements as necessary.
  • Performs other technical-related tasks that may be necessary or as assigned by Immediate Superior.

Perks and Benefits:

  • Clear career path with employee-centered and learning-focused company culture
  • Competent salary package and benefits
  • Standard salary increase upon regularization
  • Comprehensive Health Insurance (Medicard)
  • Performance-based salary increase upon regularization
  • Life & Accident Insurance (SunLife)
  • Total of 30 cash-convertible Leave Credits
  • Brekky with the President - a special birthday date
  • Active company socialization and engagements
  • Provision of company equipment

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