Jr. Application Support Analyst | Onsite | Day Shift
4 days ago
Meet our client, an organization that stands as a trailblazer in the field of business-to-business payment fraud prevention. Serving as a beacon of trust, they empower businesses to navigate the intricate landscape of financial security. Their innovative cloud-based platform not only sets the stage for fortified supplier data verification but also ensures streamlined onboarding and meticulous management of vendor banking and compliance details. Here, you’ll be joining forces with a pioneering company dedicated to redefining the way businesses safeguard their financial integrity. Immerse yourself in the realm of cutting-edge SaaS solutions, ensuring scalability, accessibility, and seamless adaptation. As a valuable team member trusted by over 2,000 businesses, you'll impact their financial security directly. Embrace the opportunity to deliver real-time alerts and notifications about potential fraud or errors, enabling businesses to act swiftly and secure their interests.
Job Description
As an Application Support Analyst, you will be responsible for providing technical and functional support to stakeholders as needed. This includes managing ticket queues and ensuring that tickets are kept up to date, while also providing periodic updates to requestors until an issue is resolved. Additionally, you will utilize your skills to identify and resolve technical issues within the application, ensuring its smooth operation and functionality.
A glimpse of your future role:
Employment type: Full-time
Shift: Day Shift, Mon - Fri 06:45 AM - 03:45 PM
Work Setup: Onsite, Quezon City
Harness Your Skills: Essentials for Success
1-3 years technical experiencePreferably has an educational background or formal training in IT, Computer Studies, or Information SystemsOpen to fresh grads OR Junior analysts with 1-3 years of experience in the field of Application SupportMust possess knowledge in systems, applications, and softwareMust have exceptional written and verbal communication skillsMust have critical thinking skills, listening ability, and patienceMust have an understanding of Customer Service in the field of Application SupportBe able to answer supplier/requestor queries as the primary responsibilityMust be knowledgeable in the use of MS Office AppsMay be assigned to perform testing and recreation of issues reported as part of troubleshootingMust be able to perform support via email and callsMust possess troubleshooting skillsKnowledge in Excel scripting and Macros, Zendesk is a plusYour Action Plan for Success:
Be able to provide technical and functional support to stakeholders when requiredBe able to manage ticket queues and ensure that tickets are kept up to date and requestors are updated periodically until an issue has been resolvedBe able to identify and resolve technical issues in the applicationBe able to explain complex details to those with limited IT and systems knowledgeBe able to answer supplier/requestor queries as the primary responsibilityMay be assigned to perform testing and recreation of issues reported as part of troubleshootingMust be able to perform support via email and callsEnrich Your Lifestyle: Dive into Benefits
HMO coverage upon regularizationPrime office location (Quezon City)Competitive salaryDay shift scheduleDirect exposure to international clientsStandard government and Emapta benefitsRealistic career growth opportunitiesUpskilling through Emapta AcademyDiverse and supportive work environmentWho are we?
At Emapta, we pride ourselves on offering more than just a job – we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
#EmaptaExperience
-
Jr. Application Support Analyst
4 days ago
Manila, National Capital Region, Philippines Emapta Full timeMeet our client, an organization that stands as a trailblazer in the field of business-to-business payment fraud prevention. Serving as a beacon of trust, they empower businesses to navigate the intricate landscape of financial security. Their innovative cloud-based platform not only sets the stage for fortified supplier data verification but also ensures...
-
Metro Manila, Philippines Emapta Full timeHarmonizing Excellence: Transform the Future of Service in Parking!Immerse yourself in a fulfilling career journey within the vibrant world of Commercial Parking. Dive into a workplace where wellness, harmony, and work-life balance are not just buzzwords, but integral parts of everyday life. As an IT Service Desk Analyst, you will provide level support...
-
Metro Manila, Philippines Emapta Full timeConnect to Success: Join the Telecomm Revolution!Welcome to the forefront of telecommunications as a Provisioning Coordinator! Enjoy the unparalleled perk of work-life balance, where your professional success aligns harmoniously with your personal fulfillment. Unlike anywhere else, revel in free hours post-shift to prioritize what truly matters in your...
-
Metro Manila, Philippines Emapta Full timeJoin the Energy Revolution and Power Your Career Forward!As a Customer Service Representative for our esteemed client, you'll embark on a global journey while staying rooted in your home country. Your primary responsibility will be to engage with customers regarding inquiries about their Energy Account. Your mission? Deliver precise, timely, and pertinent...
-
Metro Manila, Philippines Emapta Full timePlant Seeds of Future Success in Education Services: Cultivate Work-Life Harmony!Education is the key to success, and as a Program Admission Officer in the Education Services industry, you'll unlock global opportunities while making a significant impact locally. Your role will be pivotal in guiding interns through the admissions journey, bridging gaps and...
-
Application Support Analyst
2 weeks ago
Manila, National Capital Region, Philippines Information Professionals, Inc. Full timeActively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations.Proactive management of business critical real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem...
-
Metro Manila, Philippines Emapta Full timeBehind the Scenes: Meet the Powerhouse Fueling Business Equipment EvolutionOur client stands as a trailblazing international supplier of plant and equipment across diverse industries. They are committed to delivering premier products and services throughout project life cycles, excelling in Equipment Manufacture, Hire, Sale, Servicing, Transport, and...
-
Metro Manila, Philippines Emapta Full timeJoin our global outsourcing team and redefine your work-life balance.Elevate your career in an environment that values what truly counts. We prioritize not just your professional advancement, but also your personal welfare. Experience the exceptional benefit of achieving harmony between work and life, with generous free time after shifts to pursue your...
-
Metro Manila, Philippines Emapta Full timeThrive in Healthcare HR Excellence and Global Impact—Your Path to Success!Healthcare is where innovation meets impact, and now is your chance to lead from within. As an HR Manager in this dynamic field, you'll spearhead transformative HR initiatives that set new standards and drive organizational excellence. Your responsibilities will span from providing...
-
Metro Manila, Philippines Emapta Full timePower Up Your Career: Technical Support Opportunity in Renewable EnergyDiscover an incredible opportunity to make an international impact without ever leaving the country. As a Technical Support Engineer in the Renewable Energy industry, you'll play a crucial role in supporting customers worldwide, ensuring seamless operations and technical excellence in...
-
Metro Manila, Philippines Emapta Full timeDominate Digital: Your Next Career Move Starts Here!Our client stands as a trailblazing international supplier of plant and equipment across diverse industries. They are committed to delivering premier products and services throughout project life cycles, excelling in Equipment Manufacture, Hire, Sale, Servicing, Transport, and Training. Joining their...
-
Junior Application Support
1 week ago
Metro Manila, Philippines NinjaAsia, Inc. Full timeWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Metro Manila, Philippines Cloudstaff Philippines Inc. Full timeJR-13804 Inbound Support Staff | Appointment Scheduler (WFO – Philippines | Morning Shift) Become the Master of the Calendar: Appointment Scheduler at Cloudstaff! Do you have a knack for organization and a passion for ensuring things run smoothly? Cloudstaff is searching for a talented Appointment Scheduler to join our team in the Philippines! Where You...
-
Technical Support Specialist
2 weeks ago
Metro Manila, Philippines YONDU INC. Full timeEmployment type: Project-based Work setup: Onsite 100% in MakatiPlease only apply if you're willing to work onsite and travel locally to meet client's distributors across the country (Luzon, Visayas, Mindanao) for Rollout for about 2-3 weeks. Highly preferred someone that has field experience in tech support and functional exposure. Job Summary:The...
-
Metro Manila, Philippines Emapta Full timeStrike Oil: Insight into Our Client's Energy Sector PresenceOur client, Driver Advantage, is a leading player in the Oil & Energy industry, specializing in fuel card and fleet management solutions tailored for businesses across Australia. As an authorized agent of Shell Fuel Cards, they offer access to an extensive network of service stations and exclusive...
-
Service support analyst
3 weeks ago
Metro Manila, Philippines B2BE GSS Sdn Bhd Full timeLooking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.B2BE provide e-Commerce based products and services across a broad and growing...
-
Customer Service Representative
7 days ago
Metro Manila, Philippines Platserv PH Full timeYou must be able and willing to work from site in Filinvest City (Asian Star Building).Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 3 years ago (and growing to 130 employees in...
-
Metro Manila, Philippines Emapta Full timeStart Your Path to A Brighter, Greener Future: Conquer the World from Your Desk Today!Join our client’s team and unlock a whole new world of possibilities. Embrace the thrill of a global position without leaving the comfort of your home country. As a Data Engineer in the Renewables & Environmental Services industry, you'll make your mark on the...
-
L2 Data Applications Support
3 weeks ago
Metro Manila, Philippines Manulife Business Processing Services (MBPS) Full timeAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness...
-
Metro Manila, Philippines Emapta Full timeInnovate and Excel in IT Services with Cutting-Edge Opportunities!Join our client’s dynamic team as a Regional Manager in the innovative Technology and IT Services industry. Enjoy a work-life balance like no other—your schedule means free hours to yourself after your shift, letting you focus on what matters most in your personal life. This unique perk...
