Jr. Application Support Analyst

3 days ago

Manila, National Capital Region, Philippines Emapta Full time

Meet our client, an organization that stands as a trailblazer in the field of business-to-business payment fraud prevention. Serving as a beacon of trust, they empower businesses to navigate the intricate landscape of financial security. Their innovative cloud-based platform not only sets the stage for fortified supplier data verification but also ensures streamlined onboarding and meticulous management of vendor banking and compliance details. Here, you'll be joining forces with a pioneering company dedicated to redefining the way businesses safeguard their financial integrity. Immerse yourself in the realm of cutting-edge SaaS solutions, ensuring scalability, accessibility, and seamless adaptation. As a valuable team member trusted by over 2,000 businesses, you'll impact their financial security directly. Embrace the opportunity to deliver real-time alerts and notifications about potential fraud or errors, enabling businesses to act swiftly and secure their interests.

Job Description

As an Application Support Analyst, you will be responsible for providing technical and functional support to stakeholders as needed. This includes managing ticket queues and ensuring that tickets are kept up to date, while also providing periodic updates to requestors until an issue is resolved. Additionally, you will utilize your skills to identify and resolve technical issues within the application, ensuring its smooth operation and functionality.

A glimpse of your future role:

Employment type: Full-time

Shift: Day Shift, Mon - Fri 06:45 AM - 03:45 PM

Work Setup: Onsite, Quezon City

Harness Your Skills: Essentials for Success

1-3 years technical experiencePreferably has an educational background or formal training in IT, Computer Studies, or Information SystemsOpen to fresh grads OR Junior analysts with 1-3 years of experience in the field of Application SupportMust possess knowledge in systems, applications, and softwareMust have exceptional written and verbal communication skillsMust have critical thinking skills, listening ability, and patienceMust have an understanding of Customer Service in the field of Application SupportBe able to answer supplier/requestor queries as the primary responsibilityMust be knowledgeable in the use of MS Office AppsMay be assigned to perform testing and recreation of issues reported as part of troubleshootingMust be able to perform support via email and callsMust possess troubleshooting skillsKnowledge in Excel scripting and Macros, Zendesk is a plus
Your Action Plan for Success:Be able to provide technical and functional support to stakeholders when requiredBe able to manage ticket queues and ensure that tickets are kept up to date and requestors are updated periodically until an issue has been resolvedBe able to identify and resolve technical issues in the applicationBe able to explain complex details to those with limited IT and systems knowledgeBe able to answer supplier/requestor queries as the primary responsibilityMay be assigned to perform testing and recreation of issues reported as part of troubleshootingMust be able to perform support via email and calls
Enrich Your Lifestyle: Dive into BenefitsHMO coverage upon regularizationPrime office location (Quezon City)Competitive salaryDay shift scheduleDirect exposure to international clientsStandard government and Emapta benefitsRealistic career growth opportunitiesUpskilling through Emapta AcademyDiverse and supportive work environment
Who are we?

At Emapta, we pride ourselves on offering more than just a job – we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

#EmaptaExperience

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