Junior Application Support

6 days ago


Metro Manila, Philippines NinjaAsia, Inc. Full time

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

 

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

 

*This is an onsite position at The Sanctum, North EDSA, Quezon City.

 

What does a day in the life as a Technical Support (SaaS/Applications) look like?

Communicate with customers over email, chat, and phoneTriage Inbound Support tickets by categorizing them according to predefined requirementsManage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file Jira tickets for the R&D team.Work with the Education team to create knowledge articles for the customers.Become a product expert and provide customers with best practices on product usage.Bring your creative thinking, strategies, and ideas to advance growthLearn from others and develop yourself as a customer service professional

 

What are the required qualifications for a Technical Support (SaaS/Applications) ?

2-3 years of experience in a successful customer/technical support role in a B2B SaaS company or similar roleHave excellent verbal and written communication skills in EnglishAvailable to work in rotating shifts to support our 24/7 coverageFamiliar with Zendesk and JiraSomeone who enjoys talking to peopleA great communicator who can easily explain complex issuesHave a customer-focused attitude and put customers first in all interactionsGoal-oriented, motivated, and able to adapt quicklyHigh level of organization and great attention to detailUses a great sense of humor to overcome any obstacleManaging and resolving support tickets is a breeze for youMust be willing to work onsite

 

Having these qualifications are helpful, but not required

Basic knowledge of HTML and CSS

 

Ninja Perks and Benefits

Adherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentEmployee Referral ProgramBeautiful office space (for onsite employees)Free lunch provided daily (for onsite employees)

 

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?



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