Service support analyst

3 weeks ago

Metro Manila, Philippines B2BE GSS Sdn Bhd Full time

Looking for an exciting opportunity to work in a fast paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines is currently recruiting for a Service Support Analyst.

B2BE provide e-Commerce based products and services across a broad and growing spectrum of clients operating in a wide range of markets, globally. The role will be reporting directly to the Service Support Manager and will be part of a team responsible for the day-to-day customer support of the B2BE global business ensuring internal and external SLA requirement are achieved and met.

PURPOSE OF THE ROLE:

The Service Support Analyst’s role is to facilitate and support SLA’s defined by the business with the customer. The role is pivotal with the role empowered to manage and resolve technical support-based queries directly or through the secondary tier teams.

Requirements:

To succeed in the role and to grow as the team and the business grows you will need to bring with you, not only a can-do attitude and the usual technical knowledge and credentials but the following attributes:

- Degree in Computer Science/Information Technology or equivalent;
- Ability to focus and think creatively, including a demonstrable capacity to proactively identify and respond to customer’s needs or queries;
- Excellent interpersonal and communication skills, written and verbal (English);
- Ability to efficiently multi-task and be self-motivated while working with others;
- Strong analytical, problem solving, and resolution capabilities;
- Solid understanding of business processes;
- Project management and organization skills;
- Experience in customer or technical support role will be an advantage;
- Able to work in shift environment, holidays and weekends;

So if you’re a self-starter, highly motivated and want to work in an IT support environment delivering excellent customer services globally that is highly individual and tailored to a client’s needs we are looking for you.

We offer a competitive salary for the right person in a highly dynamic and flexible environment for those who are looking for a challenge and to be challenged.

To take the next step you must be eligible to work in the Philippines, and able to send a covering application letter that reflects your interest, dynamism and can-do attitude stating salary expectations which includes a brief CV covering your past experience, initiatives and achievements to careers@b2be.com.

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