Customer Service Representative | Onsite | Eastwood | Day Shift | Day 1 HMO
2 weeks ago
Join the Energy Revolution and Power Your Career Forward
As a Customer Service Representative for our esteemed client, you'll embark on a global journey while staying rooted in your home country. Your primary responsibility will be to engage with customers regarding inquiries about their Energy Account. Your mission? Deliver precise, timely, and pertinent information about products and services while swiftly resolving any issues or disputes to ensure an unparalleled customer service experience. Don't miss out on the chance to shape the future of quality assurance in a vibrant, forward-thinking setting, all while having ample time for personal pursuits.
Power Up Your Career in the Energy Industry
Employment Type: Full-time
Shift: Day Shift
Work Setup: Onsite, Eastwood
Perks: Day 1 HMO, Above-market salary, Work life balance
Illuminating Responsibilities in Energy Customer Service
Maximize occupancy by moving team members to different channels as required.Adhere to industry changes: adapt process updates and apply them during customer interactions.Perform other comparable duties as they arise.Accurately and efficiently manage customer account records resulting from inquiries.Adhere to scheduled start, finish, and break times.Team and self-development as directed by the Team Leader during feedback sessions and performance reviews.Answer customer inquiries while adhering to documented processes and policies provided by Ampol.Make decisions outside Delegation of Authorities based on documented processes at Ampol.Act on customer requests following documented processes and procedures.Escalate issues beyond the scope of support as documented in Ampol's processes.Respond to and resolve customer queries promptly and efficiently (email, chat, phone).Act as the primary customer contact for all customer service inquiries regarding Ampol Energy Accounts.Promote self-help website and tools.Refer any accounts to the relevant area for support.Spark Success: Amp Up Your Qualifications for the Energy Sector
Tertiary education levelExcellent communication skillsEffective PSDM skillsAttention to detailBig picture outlookExcellent written and oral communication skillsExcellent teamwork skillsIntermediate MS Office skills (Excel, Word, PowerPoint)Desirable:
Knowledge and experience in servicing the Australia Energy MarketRecharge Your Life: Energizing Benefits Await
Day 1 HMO coverageCompetitive PackageDay shift schedulePrime office locationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentMeet the Power Players: Energizing Insights into Our Leading Client
Our client is not just any company; they are the nation's pride, Australia's foremost transport energy provider. Their commitment to excellence is unparalleled, and they've been proudly fueling the nation for over 120 years. They supply the largest branded petrol and convenience network, refine, import, and market fuels and lubricants, and are now pioneers in electric vehicle charging and home electricity solutions. Be a part of something bigger. Our client is listed on the Australian Securities Exchange (ASX) and supplies fuel to approximately 80,000 customers across diverse sectors, from defense to aviation. Every week, their retail network serves approximately three million customers, providing not just fuel but also convenience and cutting-edge electric vehicle charging solutions.
Who are we?
Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
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