Business Development Senior Manager

2 weeks ago

Metro Manila, Philippines Newport World Resorts Full time

JOB SUMMARY

The Business Development Senior Manager role aims to establish and strengthen partner relationships to potential players identified and developed by Business Development Senior Manager(s). The role is expected to review and further improve programs or approaches for the development of premium and junket markets. This role is responsible in checking the performance of the team against assigned targets to ensure that these are achieved within the specified period and contribute to the profitability of the company.

 

RESPONSIBILITIES

Partnership Strategy Improvement, Evaluation, and ExecutionReview and improve created business development requirements, sales goals, and available VIP programs and/productsExecute audits and reporting of tangible ROIs of implemented sales action plans per regional target marketReview implementation rules of recommended revisions to strategies or objectives based on sales performance against the sales targetsMonitor compliance of implementation rules for each sales program ran by the department annuallyEnforce and implement the use of performance tracking mechanisms to continuously evaluate team performance against targetsPartner with specified units on initial coordination or planning of promotions and events up to the executionProperty Promotion and Product DevelopmentAcquire new customers via marketing trips or VIP referralsReview membership database to check existing players who can be developed in-house, upgraded, and can be source of referralsImprove and manage relationships with junket groups and other related alliancesEvaluate and provide further suggestions to improve implemented retention programs for both active and inactive VIP PlayersSchedule marketing trips to visit premier players and to check authenticity of business and personal details providedPerform telemarketing functions to contact potential clientsEntertain guests and facilitate service recovery tasks when necessaryPeople ManagementConsistently act in line with organization valuesResponsible for the management of Business Development Senior Manager and Officers per assigned shiftReinforcement of command chain, ensure management compliance to P&Ps, and adherence to assigned/delegated tasksCreate developmental plans for direct reports to ensure succession planning and people’s growth and developmentMentor direct reports on relationship building, reports management, management of excellent customer experience, customer conversion, retention, upgrades, and recovery of inactive patronsConduct performance evaluation to assigned direct reports within the team’s defined evaluation frequencyRecognize team member contributions and achievementsCascade department KPIs and monitor achievement of targetsEnforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approachMonitor and provide feedback on performance of team members and conduct coaching/counseling

 

QUALIFICATIONS

Bachelor’s degree in Tourism, Hospitality, Business, Accounting, Analytics, Finance or MarketingAt least three (3) years experience managing a teamPrevious experience in a similar job is an advantageExperience in sales, marketing, prospecting and lead generationExperience in project management  is an advantageGood written and verbal English communication skillsExcellent customer service skillsBasic skills and knowledge in Google Workspace applicationsStrong interpersonal skillsSales and negotiation skillsMust be able to deal with different types of individualsOrganized  and has great attention to detailsHas strong leadership characteristics to delegate tasks, influence, motivate, and develop team members

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