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Fulfillment Specialist
3 weeks ago
Detailed Job Description
- Manage order processing and tracking systems to ensure accurate and timely fulfillment of Customer Orders
- Collaborate with sales, customer service, and warehouse teams to address order-related issues and ensure a smooth order fulfillment process.
- Maintain accurate records of orders and shipments and Returns
- Monitor Lacking items and proactively communicate with the inventory management team to ensure product availability.
- Communicate with customer Support to provide order status updates, address inquiries, and manage customer expectations.
- Generate reports on order fulfillment progress, including key performance indicators and areas for improvement.
- Process Orders, Create Pick List, Sales Invoice and Update Order Status.
- Transact Shipments, Create waybill and Update Order Status.
- Lead all activities within fulfillment and ensure the rules and procedures, cost-effectiveness, efficiency, and professionalism are implemented.
Work Experience
Requirements Previous experience in order fulfillment, supply chain, or related field.
Skill Requirements
- Excellent organizational, communication, and customer service skills.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- Proficiency in Microsoft Office Suite and order management systems. (Shopify)
- Strong sense of leadership and entrepreneurial mindset
Knowledge Requirements
- Knowledge of inventory & supply chain management concepts.
Attitude Requirements
- Detail-oriented and meticulous in managing order processing and tracking.
- Self-motivated and proactive in addressing customer needs and resolving issues.
- Results-oriented with a focus on meeting customer expectations and deadlines.
- Good listener and effective communicator to understand and manage customer inquiries and concerns.
- A collaborative and team-oriented mindset to work effectively with cross-functional teams.
- Adaptable and flexible in handling changes and prioritizing tasks.
Educational Attainment
-Bachelor's degree in Business or related field.
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