Customer Service Representative

2 weeks ago

Metro Manila, Philippines Intogreat Solutions Full time
This role is on a Permanent On-site Setup. Our office is located at Eastwood in Quezon City.

 Qualifications:

Transportation, travel or logistics background with dispatching experience is a plus.Customer care and customer service is required.Strong escalation skills (SME experience) is a must.  Superb decision-making skills and good work ethics.Articulate and concise in communications.Flexible and adaptable to any change - Can work well under pressure and set deadlines.Amenable to work onsite, shifting schedule and split off.Knowledge in google sheet is a plus (due to multiple trackers used in OC).

 Job Responsibilities:

Ensures ground transportation services run smoothly daily by monitoring on going bookings and strive for 100% fulfillment rate.Assigns rides to chauffeurs using fleet of vehicles that is exclusively allocated for Blacklane rides and is managed to fulfill transportation needs within selected business districts during specific time frames of the day.Build relationships with our partners/chauffeurs and at times with guests via phone and Intercom, resolving queries in real-time while building strong relationships and trust.Troubleshoot proactively by finding solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e., flight delays, car breakdowns, potential no pick-ups etc.)Optimize the utilization of each shift or chauffeur and, consequently, increase overall profitability.Monitoring all upcoming and ongoing rides, ensuring fulfillment.Give Actionable Feedback. Provide consistent, constructive feedback on customer and chauffeur satisfaction as well as processes.Fleet specialists will be considered as multi-skilled staff; they are also expected to help with OC Classic tasks (18 hours, EK, Service Control, Unassigned/VIP Bookings, MOP), and be given task assignments according to operational priorities.

 

Here are the reasons why you should join Intogreat:

Competitive Salary PackageHMO on day 1 w/ 2 Free DependentsGroup Life InsurancePaid LeavesBereavement AssistanceWork-life Balance & High Staff Engagement CultureLong-term Development Plan ProgramFree training coursesCultural TrainingEmployee awards and eventsMental Health Reimbursement up to 20K

  • Customer Service Representative In manila

    1 month ago

    metro manila, Philippines Customer Service Representative Full time

    Customer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...

  • Customer Service Representative In manila

    4 weeks ago

    metro manila, Philippines Customer Service Representative Full time

    Customer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...

  • Customer Service Representative In manila

    1 month ago

    metro manila, Philippines Customer Service Representative Full time

    Customer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...

  • Customer Service Representative In manila

    4 weeks ago

    metro manila, Philippines Customer Service Representative Full time

    Customer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...

  • Customer Service Representative

    1 month ago

    Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...

  • Customer Service Representative

    4 weeks ago

    Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...

  • Customer Service Representative

    1 month ago

    Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...

  • Customer Service Representative

    4 weeks ago

    Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...

  • Customer Service Representative

    4 weeks ago

    Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service RepresentiveNO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISHSTART AGAD2 INTERVIEWS LANG START NA AGAD!HS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer: QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu,...

  • Customer Service Representative

    1 month ago

    Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service RepresentiveNO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISHSTART AGAD2 INTERVIEWS LANG START NA AGAD!HS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer: QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu,...

  • In manila

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • CSR Ortigas

    2 months ago

    Manila, Philippines Customer Service Representative Full time

    POSITION: CSR (VOICE)EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experienceWORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE: Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differential-HMO coverage for employee upon Day 1 and...

  • Sagility Bridgetowne

    4 weeks ago

    Manila, Philippines Customer Service Representative Full time

    POSITION: CSR (VOICE)EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experienceWORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE: Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differential-HMO coverage for employee upon Day 1 and...

  • Sagility Bridgetowne

    2 months ago

    Manila, Philippines Customer Service Representative Full time

    POSITION: CSR (VOICE) EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experience WORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience. SALARY PACKAGE: Upon hire: 18k basic pay + 1k flex fund allowance Other benefits: -20% Night differential -HMO coverage for employee upon Day...

  • Sagility Bridgetowne

    4 weeks ago

    Manila, Philippines Customer Service Representative Full time

    POSITION: CSR (VOICE) EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experience WORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience. SALARY PACKAGE: Upon hire: 18k basic pay + 1k flex fund allowance Other benefits: -20% Night differential -HMO coverage for employee upon Day...

  • Sagility Bridgetowne

    2 months ago

    Manila, Philippines Customer Service Representative Full time

    POSITION: CSR (VOICE) EDUCATIONAL ATTAINMENT: 4 year course graduates with or without BPO experience WORK EXPERIENCE: Completed 2 years in College with 6months customer service related / 1 year solid BPO experience. SALARY PACKAGE: Upon hire: 18k basic pay + 1k flex fund allowance Other benefits: -20% Night differential -HMO coverage for employee upon Day...

  • Sagility Bridgetowne

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • Customer Service

    1 week ago

    Metro Manila, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full time

    Job Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...

  • Customer Service Representative

    4 days ago

    Metro Manila, Philippines Kapi Residences Inc. Full time

    Kapi Residences is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative for all our departments, you will be the first point of contact for our residents, addressing their inquiries and providing exceptional support to ensure their satisfaction.Key Responsibilities:Answer Customer...

  • Customer Service Representative

    2 weeks ago

    Metro Manila, Philippines iEminence Consulting Services Full time

    iEminence Consulting Services Inc. is looking for Customer Service Representative who will be responsible to answer queries from the customers, provide support for their needs.Responsibilities:Handle all calls with courtesy and professionalismTake in-bound calls to handle orders, prayers, donations etc..Assist Elderly customers develop solutions to solve the...