Order Entry Specialist

3 days ago

Metro Manila, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II Lifecycle Services Order Entry you will be a key member of a hardworking, dynamic, and customer-focused Order Management team. You will have the opportunity to make a difference by providing excellent customer service to our partners and Emerson's end customers.

 

In this capacity, you will provide resolution to escalations, handle service requests, mailbox and records management to seamlessly serve our customers as well. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will be:

To receive, acknowledge, enter, and process orders into the Business System.To respond to general inquiries and requests received from the mailbox and counterparts then identify the need for escalations.To notify customers of the promised delivery date and provide shipment confirmation to customers.To update order records and status of Orders and Service Request Tickets in the Business SystemTo provide necessary assistance for Project InitiativesTo initiate discussions of Service Request cases and leading triage meetings.

 

 

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

 

For This Role, You Will Need:

Bachelor’s degree in any 4-year courseAt least 2 years of experience related to documentation management, data entry, and/or data administration support or function.Knowledge of Microsoft Office applications such as Outlook and Excel.Foundational and useable knowledge in CRM, Oracle Service Cloud, Oracle Betsy,PowerBI Dashboard and SharepointApplicable business processes and system tools, including Oracle, FileNet, eDocs, and SharePoint.

 

 

 

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

 

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

 

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go

 

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