Customer Care Specialist

3 days ago

Metro Manila, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Care, you will provide excellent support to Discrete Automation - Controls and Software trade operations regarding customer support.

In this capacity, you will act as a frontline in giving solutions to customers through calls and emails. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

 

For This Role, You Will Need:

•   Bachelor’s degree in any 4-year course.
•   2 years of relevant experience in customer support.
•   1 year experience using Salesforce or similar CRMs preferred.
•   Proficiency in Microsoft Office applications.
•   Excellent communication and typing skills.
•   Able to multi-task
•   Detail oriented

In This Role, Your Responsibilities Will Be:

•   To navigate effectively within multiple tools, receivable systems and internal processes (SAP, Oracle, Salesforce, etc.)
•   To enter data, orders, and items into the Business System
•   To perform customer related financial transactions such as credit and debit memos in accordance with operating policies and procedures.
•   To attend meetings with other functional groups to discuss operations, process updates, issues, and challenges.
•   To acknowledge customer complaints in emails, calls, chats and provide solutions to customers.
•   To log individual productivity daily.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. With excellent communication skills, you can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's go 

#LI-Hybrid

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