Order Management Specialist

3 days ago

Manila, National Capital Region, Philippines Fly Ace Corporation Full time

The Order Management Specialist is primarily responsible for providing critical support activities related to order fulfillment, to enhance customer relationships in line with Fly Ace's commitment to service excellence. This role involves responding to inquiries, issues, and concerns of both internal and external customers, and disseminating information regarding order status, product availability, on-going promotions, receivables, and other relevant trade information. Consistent coordination across the supply chain is essential to deliver Fly Ace's superior service to customers.

Key Job Results:

Ensure accurate price details and proper control of price adjustments to trade.Detailed monitoring and control of trade promotions.Accurate, reliable, detailed, and timely sales order fulfillment.Responsibilities:

Planning:

Collaborate with the OMG Supervisor to improve order management processes.Execution:Authenticate/validate all Purchase Orders from all sources (hardcopy, via email, fax, SMS).Conduct critical coordination activities, including:Order fulfillment concerns (PO details).Out-of-stock and critical stock status, as necessary.Customers' penalties for non-delivery or service level issues.Items not found due to undeclared out-of-stocks.Marketing/Sales/Trade Marketing/Account-initiated promotions.Coordinate unusual sales volume orders and unusual promotions with the OMG Supervisor.Communicate special instructions from customers to the encoders.Ensure friendly communication with customers regarding sales order fulfillment activities.Checking/Monitoring:Verify all PO details before submission to the department Encoder, including:Customer name.PO validity and numbers.Delivery schedule and address.Correct prices, regular, and promo discounts.Stock availability.Protection orders.Aging account status.POs vs. SAP report.Ensure the complete and timely submission of batch pick lists to the Transport Group.Acting/Adjusting:Resolve issues and concerns in order fulfillment based on prevailing policies.Other Duties:Perform other relevant tasks as assigned by the Immediate Superior.Qualifications:

Knowledge:

Proficiency in Microsoft Office and readiness for MS PowerPoint and advanced Excel.Experience with SAP, particularly in the SD module.Education:Bachelor's degree in any business course, accounting, or engineering.Skills:Strong analytical and communication skills.Passion for growth.Keen attention to detail.Experience:Customer service experience.Exposure to inbound and outbound calls.Preferably with experience in customer case management.

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