HR Shared Services Specialist

4 weeks ago

Metro Manila, Philippines ZENDESK, INCORPORATED Full time
Job Description

Who we're looking for

Love helping people build better relationships and passionate about delivering great service? Believe that there’s a better way to scale and grow a business? We have just the role for you.

Zendesk is looking for a People Services Specialist (HR Tech and Data Management Team). You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.

In this role, you will balance the transactional workflow for Zendesk’s Employee Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done

What you'll be doing

Responsible for all HR data entry, maintenance & upkeep of records on Workday.

Carry out day-to-day HR processing tasks for our Talent Acquisition, HRIS, Total Rewards, Talent Development and Mobility teams.

Ensure compliance with data entry (e.g. probation periods, contractual requirements).

Responsible for responding to employee questions through our ticketing system.

Responsible for responding to employee questions via Slack.

Responsible for monthly reports and audits reports managed within the team.

Participate in ad-hoc HR projects (e.g. Rewards cycle).

Make sure we are applying company policies and procedures appropriately.

Keep making our team and processes better.

What you bring to the role

Fantastic communication skills and work well with others.

A great teammate who helps make everyone successful.

Comfortable presenting to individuals and small groups.

You have experience with, and enjoy using and learning, HRIS systems.

Proficient with local statutory regulations and implementations.

Know your way around Google Docs & Workday

You are an expert in the details; You set priorities well and always follow through.

Basic Qualifications:

BS/BA degree preferred with demonstrated at least 2 years of HR Data Management experience.

Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.

Detail-oriented and excellent organizational skills; accuracy is essential.

Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.

Outstanding judgment and ability to balance the needs of the company, managers, and employees.

Strong attitude for continuous improvement and exceeding client expectations

Amenable to work on AMER Shift and willing to work in a hybrid setting.

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion

in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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