HR Shared Services Specialist

4 weeks ago

Manila, National Capital Region, Philippines Zendesk Full time
Job Description

Who we're looking for

Love helping people build better relationships and passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you.

Zendesk is looking for a People Services Specialist (HR Tech and Data Management Team). You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.

In this role, you will balance the transactional workflow for Zendesk's Employee Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done

What you'll be doing

  • Responsible for all HR data entry, maintenance & upkeep of records on Workday.
  • Carry out day-to-day HR processing tasks for our Talent Acquisition, HRIS, Total Rewards, Talent Development and Mobility teams.
  • Ensure compliance with data entry (e.g. probation periods, contractual requirements).
  • Responsible for responding to employee questions through our ticketing system.
  • Responsible for responding to employee questions via Slack.
  • Responsible for monthly reports and audits reports managed within the team.
  • Participate in ad-hoc HR projects (e.g. Rewards cycle).
  • Make sure we are applying company policies and procedures appropriately.
  • Keep making our team and processes better.

What you bring to the role

  • Fantastic communication skills and work well with others.
  • A great teammate who helps make everyone successful.
  • Comfortable presenting to individuals and small groups.
  • You have experience with, and enjoy using and learning, HRIS systems.
  • Proficient with local statutory regulations and implementations.
  • Know your way around Google Docs & Workday
  • You are an expert in the details; You set priorities well and always follow through.

Basic Qualifications:

  • BS/BA degree preferred with demonstrated at least 2 years of HR Data Management experience.
  • Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.
  • Detail-oriented and excellent organizational skills; accuracy is essential.
  • Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.
  • Outstanding judgment and ability to balance the needs of the company, managers, and employees.
  • Strong attitude for continuous improvement and exceeding client expectations
  • Amenable to work on AMER Shift and willing to work in a hybrid setting.

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

  • HR Shared Services Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Zendesk Full time

    Job DescriptionWho we're looking forLove helping people build better relationships and passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you.Zendesk is looking for a People Services Specialist (HR Tech and Data Management Team). You are genuine, listen to your customers and...

  • IT Service Desk Specialist

    2 months ago

    Manila, National Capital Region, Philippines ACE SHARED SERVICES, INC. Full time

    ACE Shared Services, Inc. is looking for an IT Service Desk Specialist to handle, monitor, escalate, and close Ticket/Issue/Requests. Duties and Responsibilities:Troubleshoot, diagnose & rectify PC's/Laptop's issues relating to OS, hardware, virus & software/application installationPerform initial computer troubleshooting of issue reportedPerform initial...

  • HR Specialist

    1 day ago

    Manila, National Capital Region, Philippines CEF SOLUTIONS PHILIPPINES INC. Full time

    Job Title: HR SpecialistLocation: Metro Manila, Philippines (Temporary Office Location: Mandaluyong) About us:CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the...

  • HR Benefits Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines SteelAsia Manufacturing Corporation Full time

    The Benefits Specialist will be primarily responsible in overseeing the effective management and administration of both statutory and company-sponsored benefits.Main Responsibilities:Ensure the accurate and timely preparation of reports concerning both company-sponsored and statutory benefitCollaborate with the Compensation & Benefits Admin Lead to design...

  • Concierge Service Specialist

    6 days ago

    Manila, National Capital Region, Philippines Epic Healthcare Staffing Shared Services, Inc. Full time

    Concierge Service Specialist Join our team as a Concierge Service Specialist and play a key role in managing the lifecycle of contractor engagement, ensuring a positive and productive relationship between our organization and its contractors. Job Summary The Concierge Service Specialist is responsible for assisting in managing the lifecycle of contractor...

  • HR Specialist

    2 months ago

    Manila, National Capital Region, Philippines Business Trends Philippines Full time

    You will be part of their Human Resources team, providing operational support across a range of people related topics. You will be responsible for the efficient execution of a range of operational tasks that support our human resources practices. You will engage with a variety of stakeholders as you focus on the following key objectives: To support all...

  • HRIS Software Associate

    2 weeks ago

    Manila, National Capital Region, Philippines ACE SHARED SERVICES, INC. Full time

    ACE Shared Services, Inc. is looking for an HRIS Associate to work with stakeholders and vendors to ensure timely implementation of HRIS projects for across the organization. Duties and Responsibilities:Accountable for the successful implementation of HRIS SAP across the organization and all other HR-related projects in the futureBe able to support...

  • HRIS Software Associate

    2 months ago

    Manila, National Capital Region, Philippines ACE SHARED SERVICES, INC. Full time

    ACE Shared Services, Inc. is looking for an HRIS Software Associate to design all custom ad hoc reports, resolve all system queries, ensure accuracy, prepare all business documents, provide upgrades if required, and monitor HRIS and maintain the integrity of all data. Duties and Responsibilities:· Accountable for the successful completion of assigned HRIS...

  • People Shared Services Associate

    3 weeks ago

    Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    Job DescriptionFacilitate employment life cycle data management and changes such as but not limited to onboarding, contract processing, new hire registration and profile creation, job detail changes/ movements, competency/training requirements, off boarding etc.Facilitate time registration, and travel and bill expenses administration.Leave administration and...

  • HR Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Messe & Handel Corporation Full time

    Job descriptionThe HR Specialist will be responsible for providing support in various areas of the Human Resources including:RecruitmentEmployee RelationsBenefits administrationHR complianceQualifications & Requirements:Bachelor's degree in Human Resource, Psychology or related field.Master Degree is a plus.Certification is a plus.Proven experience as HR...

  • Shared Service Center

    4 weeks ago

    Manila, National Capital Region, Philippines SEEK Asia (JobStreet Philippines Inc.) Full time

    Company DescriptionSEEK is a diverse group of companies, comprised of a strong portfolio of online employment, informative, commercial and volunteer businesses. SEEK has a global presence (including Australia, New Zealand, China, Hong Kong, South-East Asia, Brazil and Mexico), with exposure to over 2.9 billion people and approximately 27 per cent of global...

  • Concierge Service Specialist

    7 days ago

    Manila, National Capital Region, Philippines Epic Healthcare Staffing Shared Services, Inc. Full time

    Job Summary:The Concierge Service Specialist is responsible for assisting in managing the lifecycle of contractor engagement, ensuring a positive and Productive relationship between the organization and its contractors. The role involves managing onboarding processes, concierge services, facilitating communication, addressing issues, and continuously...

  • HR Associate

    1 day ago

    Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    About this opportunityWe are seeking a motivated HR Associate to join our dynamic team. As an HR Associate, you will effectively implement HR processes, perform analysis, and propose enhancements to our system. You will play a vital role in HR projects and manage relationships with our local vendors. You will have the opportunity to contribute to our...

  • Talent Management Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines ACE SHARED SERVICES, INC. Full time

    ACE Shared Services, Inc. is looking for a Talent Management Team Lead to manage the team members of the Learning and Development/Talent Management unit of HR Operations. Duties and Responsibilities:Conducts Training Needs Analysis to identify relevant training intervention/s across all functions.Consolidates training needs into a training plan for the year...

  • HR Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Manpower Philippines Full time

    The HR Specialist would provide administrative and system support to all respective departments of Huawei Technologies. He/She will handle the various functions below: Direct Function: Onboarding: Act as the sole PIC for ONBOARDING Send out the pre-employment requirements list for the candidates reference. Ensure the completeness of pre-employment...

  • HR Specialist

    1 day ago

    Manila, National Capital Region, Philippines INFOR PSSC, INC. Full time

    The role will provide essential support to the HR Business Partner team. Candidate must be willing to work on a project- based employment (3-6 months). Responsibilities:Assist in creation of weekly/ monthly relevant HR reports.Assist in planning and execution for several HR led activities. Lead work plan for employee engagement activities (i.e., Service...

  • Human Resources Assistant Manager

    1 month ago

    Manila, National Capital Region, Philippines JG Summit and Affiliates Shared Services (Aspen Business Solutions, Inc.) Full time

    Aspen Business Solutions, Inc. (JG Summit and Affiliates Shared Services), the Philippines' first multi-function, multi-industry shared service, was formed in 2013 to centralize common transactions across Gokongwei Group (e.g. Cebu Pacific, Robinsons Land, Robinsons Retail, Universal Robina Corporation).As a world-class center for Procurement, Human...

  • HR Specialist

    1 day ago

    Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time

    BRIEF DESCIRPTIONAs an HR Specialist you play a crucial role in attracting, sourcing, and selecting qualified candidates to meet our organization's staffing needs. You will collaborate with hiring managers to understand their staffing requirements, develop effective recruitment strategies, and manage the end-to-end recruitment process. The goal is to ensure...

  • Payroll Staff

    1 month ago

    Manila, National Capital Region, Philippines Maven HR Full time

    The role will act as the point person in line with payroll and compensation output reflected in the employee's payroll system.The successful candidate must be:Graduates of 4 year course preferably with Finance and Accounting background;With minimum 5 years work in line with Finance, Accounting and Payroll functions preferably Sprout, HR Hub or any similar...

  • HR Specialist

    1 day ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    HR COORDINATORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.Key ResponsibilitiesThe HR Coordinator role provides a range of coordination and advisory...