Concierge Service Specialist
1 week ago
Join our team as a Concierge Service Specialist and play a key role in managing the lifecycle of contractor engagement, ensuring a positive and productive relationship between our organization and its contractors.
Job SummaryThe Concierge Service Specialist is responsible for assisting in managing the lifecycle of contractor engagement, ensuring a positive and productive relationship between the organization and its contractors. The role involves managing onboarding processes, concierge services, facilitating communication, addressing issues, and continuously improving the contractor experience to enhance satisfaction.
Key Responsibilities- Travel Booking and Coordination:
- Arrange flights and other transportation.
- Book accommodations, including hotels, extended stays, and rental properties.
- Manage car rentals and ground transportation.
- Travel Policy Compliance:
- Ensure all bookings comply with the company's travel policies.
- Monitor and enforce budgetary constraints.
- Itinerary Management:
- Create detailed travel itineraries for employees and clients.
- Update itineraries in real-time with any changes or delays.
- Fyle Expense Management:
- Assist with travel expense reporting and reimbursement processes.
- Provide detailed expense tracking and reporting to help manage travel budgets.
- Scheduling and Confirmations:
- Support scheduling the contractors based on needs across the business.
- Sending confirmations of future assignments and confirming worked dates.
- Emergency Assistance:
- Offer support for travel-related emergencies, such as flight cancellations or medical issues.
- Assist with rebooking flights and accommodations during disruptions.
- Destination Services:
- Provide local information and recommendations for dining, entertainment, and services.
- Arrange for airport transfers and local transportation.
- Special Requests:
- Handle special travel requests, such as accommodations for disabilities or special dietary needs.
- Coordinate group travel arrangements for events or conferences.
- College Degree or College Undergraduates with relevant skills and experience will be considered.
- Strong organizational skills to efficiently manage the high volume of bookings.
- Excellent communication skills to effectively coordinate with higher-level contractors.
- Experience and skills in booking (e.g. flights, hotels, car services, etc.).
- Ability to multitask and be flexible with the schedule – including weekends/holidays.
- Proficiency in using communication tools (e.g. phone, email, text) for frequent interactions.
- Experience with recording and tracking reimbursements.
- Familiarity with the project management tool – Asana.
- Background in call center operations or inbound customer service.
- Extensive experience in booking travel arrangements.
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