Lease Admin Support

Lease Admin Support

About Telostaff:

We help companies and people be the best version of themselves.

Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today

Job Summary:

Join a high-growth U.S.-based healthcare services company as a Lease Administration Support Specialist. In this pivotal role, you'll process high volumes of inbound lease-related emails through Zoho, using established Standard Operating Procedures (SOPs) to process and respond to inbound emails, triage and tag tickets, and escalate items to senior team members as needed. This role is highly administrative and process-oriented, focused on timely response and accurate ticket handling. If you're detail-oriented, organized, and thrive in a collaborative and fast-paced environment, we want to hear from you.

Duties and Responsibilities:

• Manage inbound lease-related tickets in Zoho, ensuring timely response, triage, tagging, and assignment according to SOPs
• Respond to inbound lease-related emails using SOP-based templates, ensuring Service Level Agreement (SLA) compliance
• Route and assign tickets to internal stakeholders following established SOPs
• Gather, organize, and submit supporting documentation for lease-related issues, including invoices and statements
• Escalate items such as rent invoices, Common Area Maintenance (CAM) reconciliations, or demand letters to senior team members for review
• Escalate complex or unclear issues appropriately while maintaining clear records of communication
• Assist with Zoho ticket triaging, tagging, and progress tracking to ensure issues are closed efficiently
• Collaborate with the Lease Administration and Accounting teams to maintain smooth operational workflows
• Join regular team check-ins and coordinate daily with the assigned manager for prioritization and ticket delegation
• Perform other related duties as assigned

Required Skills and Abilities:

• Experience in administrative support, real estate operations, or lease administration
• Excellent written and verbal communication skills in English; comfortable sending standardized email responses and escalating appropriately
• Proficient in Zoho or similar ticketing systems; basic familiarity with Gmail and Google Workspace for account access
• Ability to follow detailed SOPs and handle high volumes of repetitive tasks with accuracy
• Highly organized and able to manage multiple inquiries and tasks simultaneously
• Comfortable working independently in a remote setting with minimal supervision
• Ability to work US hours, with flexibility once independently working in the role dependent on client preferences

Preferred Qualifications:

• Familiarity with U.S. lease structures, commercial real estate terms, or landlord communication protocols
• Previous experience supporting ticket platforms, inbox management, and SOP-based response workflows
• Background working with fast-paced or high-growth U.S. companies in a support capacity

Telostaff Core Values and Benefits:

Together we…

• Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time

Pay: Php37, Php42,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Administrative Support: 2 years (Required)
• Zoho Ticketing System: 1 year (Preferred)
• US-based Client: 1 year (Required)

Language:

• English (Required)

Work Location: Remote