Benefits Administration Eligibility Specialist

Discover your 100% YOU with MircoSourcing

Position: Benefits Administration Eligibility Specialist

Location: Cyberscape Ortigas, Pasig City

Work setup & shift: Night Shift / Onsite

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

The Benefits Administration Eligibility Specialist plays a critical role in supporting the accuracy, efficiency, and compliance of benefit administration services for employer groups ranging from 2 to 10,000 employees. This position is responsible for maintaining and updating account, benefit, and employee enrollment data across multiple systems. The role requires a high level of attention to detail, strong organizational skills, and the ability to respond to employee and employer inquiries through the Zoom contact center.

Key Responsibilities

• Data Management

• Enter, update, and maintain employer, plan, rate, and employee information in Employee Navigator and internal Data Source benefit administration systems.

• Ensure accuracy and completeness of account and enrollment records across all systems.

• Enrollment Processing

• Receive and process employee enrollment forms, qualifying life events (QLEs), and employment/plan terminations.

• Submit enrollment changes directly to carriers via carrier portals or forms, and confirm updates across all benefit administration systems.

• Track submissions to ensure timely carrier processing and resolve discrepancies when needed.

• Carrier & Employer Coordination

• Communicate directly with carriers when submitting or updating employee and employer data.

• Collaborate with employer HR contacts to validate enrollment and eligibility information.

• Customer Support

• Manage and respond to enrollment and eligibility questions received through the Zoom contact center.

• Provide clear, accurate, and timely support to employees and employer representatives.

• Compliance & Quality

• Maintain confidentiality of employee and employer records in compliance with HIPAA and internal policies.

• Perform quality checks to ensure accuracy of all data entered and processed.

Qualifications

• 1–2 years of experience in data entry, benefits administration, or insurance operations strongly preferred.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Experience with Employee Navigator or other benefits administration platforms strongly preferred.
• Familiarity with health, dental, vision, life, and disability insurance terminology a plus.

Skills & Competencies

• Detail-Oriented: Strong accuracy in data entry and record management.
• Organized: Ability to manage multiple tasks and prioritize effectively.
• Problem-Solving: Ability to identify discrepancies and resolve issues efficiently.
• Communication: Clear written and verbal communication with internal teams, employers, carriers, and employees.
• Tech-Savvy: Comfortable navigating multiple systems, carrier portals, and CRM/contact center tools.
• Customer-Focused: Dedicated to providing excellent service while maintaining professionalism.
• Practical Judgment: Demonstrates a practical judgement and sound decision-making when handling sensitive information and complex situations.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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