Brand Compliance Specialist- Customer Success

3 days ago

Pasig, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next BRAND COMPLIANCE SPECIALIST- CUSTOMER SUCCESS.

Sesimi is a leading software company specializing in Brand Compliance. We provide innovative solutions, including a Coop marketing tool and a Digital Asset Management system with templating capabilities, to help businesses maintain consistent brand messaging and compliance across their marketing campaigns. We are looking for a dedicated and detail-oriented Brand Compliance Agent to join our growing team in Manila.

On top of your salary, here are the exciting benefits you can look forward to:

  • This position offers the unique opportunity to work with some of the world's most iconic brands and provides a platform to enhance skills in high-standard content delivery and compliance practices.
  • The role is based in the vibrant KMC Pasig office, offering a dynamic and collaborative work environment.

The main responsibilities of a BRAND COMPLIANCE SPECIALIST- CUSTOMER SUCCESS include:

  • Review and evaluate advertisements for brand consistency and compliance with established guidelines, ensuring all elements adhere to the company's standards.
  • Verify and process invoices for advertising campaigns, ensuring accuracy and adherence to budgetary requirements.
  • Collaborate with the Canadian team to resolve any discrepancies or issues related to brand compliance, providing timely and effective communication.
  • Utilize Excel to organize, analyze, and report on media advertising data.
  • Stay up-to-date with industry trends and best practices in brand compliance, making
  • recommendations for process improvements and sharing knowledge with the team.
  • Highly skilled in delivering outstanding customer service through chat, email, and phone
  • interactions.
  • Proven ability to answer diverse customer inquiries, including product usage, claims
  • submission, eligibility guidelines, and brand advocacy.
  • Demonstrated expertise in handling escalated issues with professionalism and efficiency.
  • Strong problem-solving skills, with the ability to think creatively and resolve customer
  • concerns effectively.
  • Exceptional attention to detail and ability to multitask in a fast-paced environment.
  • Ensure high proficiency in English, with the ability to clearly and effectively communicate
  • complex ideas both verbally and in writing, while also understanding and interpreting a variety of written and spoken inputs.

To apply, you must be an expert on the following requirements:

  • Must have excellent English communication skills, both written and verbal, to effectively collaborate with the Australian team and other stakeholders.
  • Must be proficient in Microsoft Excel, with a strong understanding of data analysis and reporting.
  • Detail-oriented, with a keen eye for identifying discrepancies and ensuring brand compliance across various marketing materials.
  • Must be able to work a night shift schedule and seamlessly collaborate with the Australian team.

It will also be favorable if you are knowledgeable in:

  • Ideally, a Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

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