
Technical Operations Support
2 days ago
The Technical Operations Support Specialist is responsible for providing first-level technical support to users experiencing issues.
Key Responsibilities:
Respond to customer basic inquiries via phone, email, chat, or ticketing system regarding basic technical issues.
Guide customers through step-by-step solutions and escalate complex issues to higher-level support when necessary.
Document customer interactions, technical issues, and resolutions in the support system.
Collaborate with cross-functional teams to improve support processes and customer satisfaction.
Stay up to date with product updates, system changes, and industry best practices.
Meet performance metrics including Average Handling Time, First-Contact Resolution, Customer satisfaction
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Minimum of (1) year of experience in Technical or Customer Service role
Strong understanding of CRM Tools and MS Applications
Excellent verbal and written communication skills.
Ability to work independently and in a team-oriented environment.
Familiarity with help desk software and remote support tools is a plus.
Working Conditions:
May require flexible working hours, including evenings or weekends.
Remote or on-site work depending on company policy
-
IT Technical Support
2 days ago
Quezon City, National Capital Region, Philippines OPTIMUM ENFORCEMENT MANUFACTURING INC. Full time $40,000 - $80,000 per yearWe are seeking a Technical Support Specialist to provide high-quality support for our clients' technical issues. The ideal candidate is a proactive problem solver with strong communication skills, capable of troubleshooting hardware, software, and network issues.What We're Looking ForBachelor's degree in Industrial IT, Information Technology (IT), or a...
-
IT Technical Support
2 days ago
Quezon City, National Capital Region, Philippines Office Wahouse Inc. Full time $30,000 - $50,000 per yearWe're Hiring Join our team as an IT Technical SupportKey Responsibilities:Respond to user inquiries and provide technical assistance via various channels such as phone, email, or in-person.Diagnose and resolve hardware and software issues, including operating systems, applications, and peripherals.Troubleshoot network connectivity problems and assist in...
-
Technical Support Tier I
2 days ago
Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱800,000 - ₱1,200,000 per yearAs a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...
-
Technical Operator
16 hours ago
Quezon City, National Capital Region, Philippines Itemhound Corporation Full time ₱23,000 - ₱270,000 per yearItemhound Corporation is a technology-driven company specializing in RFID tracking solutions that enhance efficiency, accuracy, and security across industries. From real-time asset monitoring to streamlined event logistics, its innovative systems help businesses optimize operations and make data-driven decisions. Itemhound is committed to cutting-edge...
-
Technical Support Specialist
4 days ago
Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱20,000Job OverviewWe are seeking a highly skilled technical support professional to join our team. As a technical support representative, you will be responsible for providing exceptional customer service and technical assistance to our clients.The ideal candidate will have a strong background in technical support, with experience working in a contact center or...
-
IT Technical Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines Sourcefit Full timeJob Summary:The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent...
-
Technical Support
2 days ago
Quezon City, National Capital Region, Philippines Quandatics Full time $104,000 - $130,878 per yearTechnical Support Duties/Responsibilities• Perform presales visits and presentations, promote the technical aspects of Quandatics' solutions and benefits of analytical use cases to prospective clients• Develop solutions together with the Technical Team based on Client requirements• Opportunity to conduct professional analytics training classes•...
-
Technical Support Specialist
4 days ago
Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service.Job Description:In this role, you will receive and respond to technical customer service requests via various channels. You...
-
Technical Support Specialist
1 week ago
Quezon City, National Capital Region, Philippines beBeeTechnical Full timeTechnical Support PositionWe are seeking a highly skilled and customer-focused Technical Support professional to join our team. The ideal candidate will have strong technical troubleshooting skills, a high level of attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.The successful candidate will...
-
Technical Support
2 days ago
Quezon City, National Capital Region, Philippines Accion Labs Full time ₱336,000 - ₱360,000 per yearWe are hiring a Technical Support Specialist to provide dependable end-user computing support. The role offers a gross salary of PHP 30,000 (excluding perks, allowances, and benefits) with a full onsite setup at our office in Diliman, Quezon City. If you have a passion for helping users and solving IT issues, this role could be a great fit.Required Skills &...