Technical Operations Support

4 days ago

Quezon City, National Capital Region, Philippines Worldwide Healthstaff Solutions Full time ₱400,000 - ₱600,000 per year

The Technical Operations Support Specialist is responsible for providing first-level technical support to users experiencing issues.

Key Responsibilities:

  • Respond to customer basic inquiries via phone, email, chat, or ticketing system regarding basic technical issues.

  • Guide customers through step-by-step solutions and escalate complex issues to higher-level support when necessary.

  • Document customer interactions, technical issues, and resolutions in the support system.

  • Collaborate with cross-functional teams to improve support processes and customer satisfaction.

  • Stay up to date with product updates, system changes, and industry best practices.

  • Meet performance metrics including Average Handling Time, First-Contact Resolution, Customer satisfaction

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • Minimum of (1) year of experience in Technical or Customer Service role

  • Strong understanding of CRM Tools and MS Applications

  • Excellent verbal and written communication skills.

  • Ability to work independently and in a team-oriented environment.

  • Familiarity with help desk software and remote support tools is a plus.

Working Conditions:

  • May require flexible working hours, including evenings or weekends.

  • Remote or on-site work depending on company policy

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