Technical Support Specialist

1 day ago

Quezon City, National Capital Region, Philippines fundoloans Full time ₱60,000 - ₱80,000 per year
Job Title: Technical Support Specialist [SQL/MySQL]

Location: Remote – US-based (Savvy Loans)

Employment Type: Full-time


About Savvy Loans

Savvy Loans is a US-based financial services company dedicated to making short-term borrowing simple, fast, and transparent. We provide small-amount loans (through a quick online application that takes just minutes to complete. With same-day approval and fast funding, we help our customers cover urgent financial needs without unnecessary delays.

We stand out by offering flexible repayment schedules, clear and transparent terms and our unique Savvy Score system which rewards on-time payments and helps customers qualify for larger loan amounts over time. Operating under strict regulatory compliance, Savvy Loans partners with trusted third-party lenders while maintaining a strong commitment to customer service, financial literacy, and responsible borrowing.

About the Role

We're looking for a Technical Support Specialist who is analytical, resourceful, and customer-focused to join our expanding team. This role suits someone who thrives in fast-paced environments, loves solving technical puzzles, and has strong SQL/MySQL skills to dive deep into data and system issues.

As a key member of our support function, you'll troubleshoot application issues, resolve incidents, escalate bugs, and work cross-functionally with engineering and QA teams to ensure a seamless experience for both our internal users and customers.

Key Responsibilities
  • Provide responsive, professional technical support via chat, email, or ticketing systems (Jira).
  • Diagnose, document, and escalate software bugs or system anomalies to appropriate technical teams.
  • Write and run MySQL queries to investigate data discrepancies, system behavior, or customer issues.
  • Navigate internal systems (CRM, LMS, dashboards) to reproduce and validate issues.
  • Log, track, and maintain detailed records of support interactions, investigations, and resolutions.
  • Participate in regression testing and staging validation of bug fixes and product releases.
  • Monitor recurring technical issues and collaborate on long-term process or system improvements.
  • Assist in internal training and documentation for platform functionalities and troubleshooting guides.
  • Maintain and optimize the performance of our existing chatbot system across supported platforms.
Requirements
  • 1–3 years of experience in a technical support, IT helpdesk, or application support role.
  • Proficient in HTML with the ability to make simple updates and adjustments
  • Strong hands-on experience with MySQL – ability to write queries, analyze data, and debug issues.
  • Understanding of relational databases, table relationships, indexes, and data normalization.
  • Ability to analyze logs, troubleshoot backend exceptions, and pinpoint root causes.
  • Excellent communication skills – articulate, concise, and customer-centric.
  • Self-starter who can manage multiple priorities and operate independently.
  • Basic understanding of software development life cycles (SDLC), testing, or QA workflows is a plus.
Nice to Have
  • Experience with support platforms such as Zoho SalesIQ, Jira, Zendesk, or similar.
  • Familiarity with APIs, server logs, or backend diagnostics.
  • Exposure to fintech platforms or high-growth digital environments.
Why Join Savvy?
  • Be a part of a fast-growing fintech company that's reshaping short-term lending.
  • Work in a collaborative, supportive environment where new ideas are encouraged.
  • Contribute to a mission that empowers customers through financial access and education.
  • Opportunities for growth and development as we expand our services and reach.

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