NO BPO EXPERIENCE REQUIRED
4 days ago
About the role
We are seeking enthusiastic and customer-focused individuals to join our thriving call centre team. This full-time role is based in Cebu City, Cebu, and does not require any prior BPO experience. You will be responsible for providing excellent customer service and support to our valued clients.
What you'll be doing
- Answering incoming calls and resolving customer queries and concerns in a professional and efficient manner
- Demonstrating strong problem-solving skills to identify and implement appropriate solutions
- Maintaining accurate records and documentation of all customer interactions
- Proactively identifying opportunities to enhance the customer experience
- Adhering to all company policies, procedures and quality standards
What we're looking for
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong listening and problem-solving abilities
- Demonstrated commitment to delivering outstanding customer service
- Proficiency in English, both written and verbal
- Willingness to learn and adapt to new situations
What we offer
- Competitive salary and incentives
- Comprehensive training and ongoing development opportunities
- Flexible work arrangements and work-from-home options
- Supportive and collaborative team environment
- Opportunities for career advancement within the company
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of innovative call centre solutions. With a strong focus on customer satisfaction, we are committed to delivering exceptional service to our clients. Join our dynamic team and be a part of our continued growth and success.
Apply now and take the first step towards a rewarding career in the call centre industry.
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