BPO Operations Team Manager

Operations Team LeadCebu City | Onsite | Shifting Schedule | Night ShiftLead with Purpose. Inspire Excellence.We're seeking a driven and experienced Team Leader to manage and empower a team of Customer Service Representatives for our Retail account. In this role, you'll oversee daily operations, coach and develop your team, and ensure top-notch service...

Position:Operations ManagerLocation:Cebu, Philippines (On-site)Start Date:January 2026Employment Type:Full-timeAbout the RoleWe are looking for an experiencedOperations Managerto oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to Operations Manager—and brings a strong track record of managing...

LOCATION: Cebu IT ParkPOSITION: Support & Leadership RolesWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(POSITIONS & SALARIES)Sales Opeation Manager - Up to PHP90,000 BasicSales Coach - Open SalaryTeam Lead – Sales (Up to PHP 37,000)Team Lead – Healthcare (Up to PHP40,000)Team Lead – Retail (Up to...

We're Hiring: Team LeaderJoin the leadership force at Strategic Office Support Inc.Do you thrive on empowering others, optimizing performance, and driving team success? Strategic Office Support Inc. is looking for a Team Leader who will champion people development, process execution, and operational excellence.Key ResponsibilitiesSet clear goals and inspire...

Responsibilities:Facilitate the development of agent performance by conducting individual coaching sessionsEvaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunitiesCommunicate and teach product updates, behavior gaps, call drivers or system issuesActively...

Job Title: Team Lead Voice SupportWork Arrangement: OnsiteShift: 24x7 Rotating ShiftsLocation: CebuStart Date: ASAPOpenings: 25About the Role:We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service operations environment. The ideal candidate will have a strong background in leading teams, especially in...

We're Hiring: Team Leader (BPO Setup) Are you a results-driven leader with a passion for coaching and developing high-performing teams? Join XtendOps as a Team Leader and take charge of driving operational excellence and client satisfaction from legal intake law firm account. Location: Onsite – Cebu Schedule: Night shift Experience: At least 2 years...

Qualifications:Bachelors Degree (non negotiable)10+ years overall working experience.4 to 5 years in Sales Operations/Leadership.Preferred background in hospitality but open to BPO Sales Operations.Customer Facing experience.Team size: FTEsLocation: Cebu CityWork Schedule: Shifting/Night ShiftWork Setup: OnsiteJob Type: Full-timePay: Php85, Php90,000.00 per...

General FunctionsTraining DeliveryFacilitate new hire training (communication skills, product/process knowledge, systems, and tools).Conduct refresher trainings and upskilling sessions for existing employees.Use a variety of training methods (classroom, virtual, role-plays, simulations).Curriculum Development & MaintenanceDevelop training materials, modules,...

As a Senior Operations Manager for the CSR account, you will be responsible for overseeing day-to-day operations, driving performance metrics, ensuring client satisfaction, and leading a team of operations managers, team leaders, and customer service agents. You will serve as the main point of contact between the client and internal stakeholders to ensure...