Call Center Agent- No BPO Experience Needed

3 days ago

Cebu City, Central Visayas, Philippines RICHSHIP MANAGEMENT (MANILA) INC Full time ₱150,000 - ₱250,000 per year

About the role

Join our dynamic team at RICHSHIP MANAGEMENT (MANILA) INC' as a Call Center Agent. In this full-time position based in Cebu City, Cebu, you will be the first point of contact for our customers, providing exceptional customer service and support. No prior BPO experience is required - we are looking for enthusiastic individuals who are eager to learn and grow with our company.

What you'll be doing

  1. Answering inbound customer calls and responding to inquiries and requests
  2. Providing product and service information to customers
  3. Resolving customer issues and complaints in a timely and professional manner
  4. Maintaining accurate records and documentation of customer interactions
  5. Contributing to continuous improvement of customer service processes and procedures

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to listen actively and empathise with customers
  2. Excellent problem-solving and critical thinking abilities to effectively handle customer queries
  3. Proficiency in the English language, both written and verbal
  4. Attention to detail and the ability to multitask in a fast-paced environment
  5. Willingness to learn and adapt to new technologies and processes
  6. Customer-centric mindset and a commitment to providing exceptional service

What we offer

At RICHSHIP MANAGEMENT (MANILA) INC', we value our employees and strive to create a supportive and rewarding work environment. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health insurance and wellness programs
  3. Ongoing training and professional development opportunities
  4. Opportunities for career advancement and growth
  5. Collaborative and inclusive company culture

About us

RICHSHIP MANAGEMENT (MANILA) INC' is a leading provider of customer service solutions, with a strong presence in the Cebu City, Cebu region. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. We are committed to fostering a diverse and inclusive workplace, where our employees can thrive and contribute to our continued success.

Apply now and join our team

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