Workforce Management Analyst

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

The Head of Workforce Management will be a pivotal leader responsible for optimizing staffing strategies, ensuring operational efficiency, and driving profitability within our technical help desk operations. This role demands a proactive individual who can identify client needs, develop effective staffing solutions, and lead a team of analysts to achieve...

Job SummaryWe are seeking a detail-oriented and analytical workforce intelligence analyst to transform workforce data into actionable insights.The ideal candidate will have expertise in data analysis, reporting, and visualization to support strategic workforce planning and operational excellence.

Workforce Management LeadWe are seeking an experienced Workforce Management Lead to join our team. In this role, you will be responsible for leading a team of professionals in developing accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis.Job Description:Lead a team of...

People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...

Ameeratel Inc. is hiring a Full time Workforce Planning Manager role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableMore than 4 years of relevant work experience required for this roleJob Summary:We are looking for a highly skilled Workforce Manager - BPO Industry to oversee workforce planning, scheduling,...

Job SummaryThis position is responsible for overseeing the workforce management function within an organization. The successful candidate will have a strong background in workforce planning, scheduling, and forecasting.Key Responsibilities:Develop and implement workforce plans that meet business needs and drive operational excellence.Lead cross-functional...

ResponsibilitiesAble to generate reports and provide key detailsQualificationsHighly proficient in computer and MS Office (Intermediate/Expert in Excel)Good communication, presentation, analytical and problem solving skillsDeep knowledge of resource planning, scheduling, volume and headcount forecasting, delivery performance and SLAsSeniority...