Workforce Management Analyst

3 days ago


Cebu City, Central Visayas, Philippines Solvecube Pte. Ltd. Full time ₱900,000 - ₱1,200,000 per year

SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments.

One of our clients, is a global provider of digital content, retail support, and technology solutions primarily focused on the publishing and retail industries is seeking an experience and detail oriented
WFM Experience with RTA and Scheduling based in Cebu, Philippines.

They manage end-to-end publishing processes, offer analytics, and provide retail support services, aiming to help clients improve competitiveness and efficiency. They operates globally with locations in the US, UK, Germany, Philippines, and India, serving large publishers and retailers.

Key Responsibilities:

3+ years of WFM Experience with RTA and Scheduling
.-
Must


• Resource Planning experience is preferred.



A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must.

Other WFM tool knowledge is an added advantage.



Advanced Excel knowledge
is compulsory; Advanced tools like Python, R etc. will be an asset.


• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.


• Clear communication skills to manage client and stakeholder conversations.


• Team player as well as a skilled individual contributor.



Excellent knowledge of Excel.
Knowledge of VBA and Macros would be an added advantage.



Proficient in MS Office
tools such as Word, PowerPoint, and Outlook.

Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.



  • Cebu City, Central Visayas, Philippines XMC INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...


  • Angeles City, Central Luzon, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team as aWorkforce Management Analyst and work Onsite in Angeles CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...


  • Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $60,000 per year

    People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...


  • Cebu City, Central Visayas, Philippines Web Full time

    Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our portfolio includes prominent brands such as Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build a digital presence that delivers results, offering extensive products and personalized...

  • Workforce Manager

    2 days ago


    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱720,000 - ₱816,000 per year

    Qualifications:Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.Excellent verbal & written communication & presentation skillsGood Interpersonal & people management skills with good problem solving approach.Expert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to...


  • Cebu City, Central Visayas, Philippines Majorel Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...


  • Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    About the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...

  • Workforce Manager

    3 days ago


    Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱1,000,000 - ₱3,000,000 per year

    We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...


  • Angeles City, Central Luzon, Philippines Connext Full time

    OverviewWorkforce Management Analyst (Onsite - Night Shift) — Connext Global Solutions. This role involves overseeing the organization, quality, integrity, and governance of critical alternative investment data within our operational systems.Key ResponsibilitiesOversee organization of fund documents within operational systems.Enrich unstructured data into...