
Workforce Management Real Time Analyst
4 days ago
Company Description
XMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.
Role Description
This is a full-time, on-site role for a Workforce Management Real Time Analyst, located in Cebu. The Workforce Management Real Time Analyst will be responsible for monitoring real-time metrics, managing workforce schedules, and adjusting resources to meet service level requirements. The role involves analyzing data, generating reports, and communicating with team members to ensure smooth operations and effective workforce planning.
Qualifications
- Strong Analytical Skills and proficiency in data analysis
- Experience in Workforce Management, NICE IEX and Twilio
- Excellent Communication skills, both written and verbal
- Proficiency in Workforce Real Time management
- Ability to work effectively in a fast-paced environment
- Has experienced in monitoring multi-channel
- Has finished at least 2nd year college level
- Previous experience in a similar role is a plus
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