
Workforce Planning Analyst
1 day ago
Work Arrangement: Hybrid (2-3x/week onsite until further notice)
Responsibilities:
- The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
- It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
- Develop and manage accurate forecasting models to predict workforce needs.
- Create effective work schedules to maximize resource efficiency.
- Monitor real-time call volume and adjust staffing levels as necessary.
- Analyze historical data to improve forecasting accuracy and scheduling strategies.
- Prepare and distribute regular performance reports to management.
- Collaborate with team leaders to address workforce management issues.
- Utilize workforce management software to enhance resource planning.
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Workforce Planning
3 weeks ago
Angeles City, Central Luzon, Philippines MCI Full timeOverviewJoin to apply for the Workforce Planning role at MCI.Location: Angeles City, PH • Full-TimeKey ResponsibilitiesAnalyze historical workforce data, including turnover rates, productivity metrics, and performance evaluations, to identify trends and patterns.Assess current workforce capabilities, skills inventory, and demographic data to inform future...
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WFM Planning Analyst
1 day ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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Workforce Management Analyst
1 week ago
Angeles City, Central Luzon, Philippines Connext Full time ₱900,000 - ₱1,200,000 per yearJoin Our Team as aWorkforce Management Analyst and work Onsite in Angeles CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...
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Clark | Workforce Scheduling Analyst
3 weeks ago
Angeles City, Central Luzon, Philippines Majorel Full timeOverviewJoin or sign in to find your next jobJoin to apply for the Clark | Workforce Scheduling Analyst role at MajorelWe design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our global footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. We deliver...
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Workforce Management Analyst
4 weeks ago
Angeles City, Central Luzon, Philippines Connext Full timeOverviewWorkforce Management Analyst (Onsite - Night Shift) — Connext Global Solutions. This role involves overseeing the organization, quality, integrity, and governance of critical alternative investment data within our operational systems.Key ResponsibilitiesOversee organization of fund documents within operational systems.Enrich unstructured data into...
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Workforce Management Real Time Analyst
3 days ago
Cebu City, Central Visayas, Philippines XMC INC. Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...
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Workforce Real Time Analyst
3 weeks ago
Angeles City, Central Luzon, Philippines iQor Full timeOverviewProactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to...
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Workforce Scheduler
1 day ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per yearAbout the job Workforce Scheduler (Clark) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to long-range...
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Workforce Real Time Analyst
3 weeks ago
Angeles City, Central Luzon, Philippines iQor Full timeOverviewJob Summary: Proactively monitors service levels, efficiency and executes plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers...
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Head of Workforce Management
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeEnsure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...