
Workforce Planning Analyst
20 hours ago
Work Arrangement: Hybrid (2-3x/week onsite until further notice)
Responsibilities:
- The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
- It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
- Develop and manage accurate forecasting models to predict workforce needs.
- Create effective work schedules to maximize resource efficiency.
- Monitor real-time call volume and adjust staffing levels as necessary.
- Analyze historical data to improve forecasting accuracy and scheduling strategies.
- Prepare and distribute regular performance reports to management.
- Collaborate with team leaders to address workforce management issues.
- Utilize workforce management software to enhance resource planning.
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WFM Planning Analyst
21 hours ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per yearTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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Workforce Management Analyst
4 days ago
Angeles City, Central Luzon, Philippines Connext Full timeOverviewWorkforce Management Analyst (Onsite - Night Shift) — Connext Global Solutions. This role involves overseeing the organization, quality, integrity, and governance of critical alternative investment data within our operational systems.Key ResponsibilitiesOversee organization of fund documents within operational systems.Enrich unstructured data into...
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Senior Workforce Strategist
6 days ago
Angeles City, Central Luzon, Philippines beBeeSupervisor Full time ₱900,000 - ₱1,200,000OverviewThe role of Workforce Supervisor is a pivotal position within the organization, responsible for overseeing the overall management and direction of the workforce. This includes motivating Analysts and SMEs to ensure that client/customer goals are met. The Workforce Supervisor analyzes work volume variances to forecast and adjust scheduling/staffing...
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Workforce Data Governance Specialist
4 days ago
Angeles City, Central Luzon, Philippines beBeeWorkforce Full time ₱250,000 - ₱450,000Job SummaryWe are seeking a skilled Workforce Management Analyst to oversee the organization, quality, integrity, and governance of critical alternative investment data within our operational systems.
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Forecasts & Planning Analyst - WFM
24 hours ago
Angeles City, Central Luzon, Philippines beBeeWorkforce Full time ₱900,000 - ₱1,200,000We're seeking a highly skilled Workforce Management Specialist to join our team. As a key player in our organization, you'll be responsible for designing and implementing end-to-end CX solutions that meet the needs of our clients.Job DescriptionThe ideal candidate will have 3-5 years' experience working in a call center environment, with a strong background...
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Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time $50,000 - $100,000 per yearJob description Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Workforce Management / Real-Time Analyst who will be...
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WFM Planning Analyst
20 hours ago
Angeles City, Central Luzon, Philippines Teleperformance Full time $40,000 - $80,000 per yearOversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of...
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Cebu City, Central Visayas, Philippines beBeeWorkforce Full timeJob SummaryWe are seeking a detail-oriented and analytical workforce intelligence analyst to transform workforce data into actionable insights.The ideal candidate will have expertise in data analysis, reporting, and visualization to support strategic workforce planning and operational excellence.
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Supply Planning Analyst
5 days ago
Mandaue City, Central Visayas, Philippines Innodata Knowledge Services, Inc. Full timeOverviewWe're looking for a Workforce Manager, Analyst, and Bilingual Speakers (Thai, Vietnamese, Indonesian and Korean).ResponsibilitiesCollect, analyze, and interpret workforce data (headcount, availability, hiring pipeline, attrition, productivity).Forecast short-term and long-term workforce supply to meet operational and client demands.Monitor actual...
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Clark | Workforce Supervisor
3 weeks ago
Angeles City, Central Luzon, Philippines Majorel Full timePosition SummaryThe Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to...