Workforce Planning Analyst
6 days ago
About the Job: WFM Planning Analyst (Clark)
Work Arrangement: Hybrid (2-3x/week onsite until further notice)
Responsibilities:
- The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
- It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
- Develop and manage accurate forecasting models to predict workforce needs.
- Create effective work schedules to maximize resource efficiency.
- Monitor real-time call volume and adjust staffing levels as necessary.
- Analyze historical data to improve forecasting accuracy and scheduling strategies.
- Prepare and distribute regular performance reports to management.
- Collaborate with team leaders to address workforce management issues.
- Utilize workforce management software to enhance resource planning.
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WFM Planning Analyst
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Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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Workforce Analyst
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HR Officer – Business Performance
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Planning Analyst
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Workforce Manager
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Angeles City, Central Luzon, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Workforce Manager
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Angeles City, Central Luzon, Philippines TaskUs Full timeJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Workforce Scheduler
2 weeks ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeAbout the job Workforce Scheduler (Clark) | OnsiteWork Setup: OnsiteShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP.RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is expected to create short-term to long-range forecasts...
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Call Center Workforce Scheduler
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Financial Planning
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Angeles City, Central Luzon, Philippines TOA Global Full timeFinancial Planning & Analysis (FP&A) AnalystLocation: ClarkWork Arrangement: Onsite, FulltimeShift: 9:00 PM - 6:00 AM | Monday - FridayUnlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America,...