Workforce Manager

3 days ago

Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱1,000,000 - ₱3,000,000 per year


We're Hiring: Workforce Manager


Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • Day 1 HMO, Phone Allowance, Data Allowance, Leave Credits


Your Day-to-Day

  • Own the MIS delivery for the account across all aspects of Workforce Management: Planning, Scheduling, Forecasting, Real-Time Management, and Reporting
  • Perform high-level data analysis and generate dashboards, reports, and ad-hoc reports
  • Ensure accurate and timely reporting to meet client requirements within TAT
  • Maintain data confidentiality and ensure SLA metrics like Service Level and Abandonment % are consistently met
  • Identify and implement revenue enhancement opportunities
  • Proactively provide solutions to mitigate potential performance or revenue issues
  • Manage and lead the WFM team effectively
  • Support departmental goals and adapt to changing business needs
  • Collaborate with internal and external clients for effective communication and delivery


What We're Looking For

  • Strong analytical skills and logical thinking
  • Understanding of operational processes and reporting
  • Ability to multi-task and adapt to change
  • Experience in team management
  • Proficiency in Excel; ability to upskill team members
  • Preferably knowledgeable in VBA, MS Access, and SQL
  • Exposure to Aspect/IEX/BP standard WFM tools
  • Familiarity with Avaya CMS
  • Excellent communication skills with the ability to manage conversations effectively
  • Ability to make quick decisions that impact business outcomes


Work Setup

Location: Lahug, Cebu City

Shift: Shifting schedule


About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

  • Head of Workforce Management

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

  • Workforce Management Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Majorel Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...

  • Workforce Management Real Time Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

  • START ASAP Workforce Management Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time ₱1,500,000 - ₱2,500,000 per year

    The role We have an exciting opportunity for an experienced Workforce Management Team Lead to join our dynamic team at Teleperformance in Cebu City, Cebu. In this full-time role, you will be responsible for overseeing the workforce management operations, ensuring efficient scheduling and staffing to meet our clients' needs.Key responsibilitiesDevelop and...

  • Workforce Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    Job Title:WORKFORCE MANAGERTheWorkforce Managerensures vital contribution in the realization of production by using the right CSR (skills) at the right moment, in the right amounts, to the right costs in such a way that operations can realize and/or optimize its financial and quantitative targets. The WFM Manager is the First Point of Contact and responsible...

  • Lead - Workforce Management | Cebu City

    3 days ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $60,000 per year

    People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...

  • Workforce Management Executive

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per year

    Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏ Job Responsibilities: 1. Design & generate MIS reports as per business requirements 2....

  • Workforce Management Analyst II

    3 weeks ago

    Cebu City, Central Visayas, Philippines Web Full time

    Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our portfolio includes prominent brands such as Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build a digital presence that delivers results, offering extensive products and personalized...

  • Workforce Management Analyst II

    4 weeks ago

    Cebu City, Central Visayas, Philippines Newfold Digital Full time

    Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands, including Bluehost, HostGator, , Network Solutions, and We help customers of all sizes build a digital presence that delivers results, with extensive product offerings and personalized support....

  • Workforce Scheduling Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Manulife Full time

    Position ResponsibilitiesManage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations.Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...