Lead - Workforce Management | Cebu City
5 days ago
People Management
• Staffing Coverage
Responsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.
• Performance Monitoring
Monitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support continuous improvement.
• Training
Ensures that all employees receive comprehensive training on Workforce Management (WFM) procedures, policies, and relevant software tools.
Stakeholder and Business Management
• Scheduling
Develops and manages employee schedules based on call volume analysis and staffing forecasts to meet operational requirements.
• Data Analysis
Conducts in-depth analysis of workforce data to identify trends, anticipate future needs, and enhance staffing and scheduling efficiency.
• Communication
Maintains clear and effective communication with team members, stakeholders, and senior leadership to ensure alignment and transparency.
• Problem-Solving
Proactively identifies and resolves issues related to staffing, scheduling, and employee performance.
Key Skills
• Leadership and Management
Demonstrated ability to inspire, guide, and develop teams to achieve organizational goals.
• Analytical Skills
Proficient in analyzing complex data sets, identifying patterns, and making data-driven decisions.
• Communication Skills
Strong interpersonal and communication skills, with the ability to engage effectively with various stakeholders.
• Problem-Solving Skills
Skilled in diagnosing and resolving operational challenges related to workforce management.
• Technical Skills
Advanced proficiency in workforce management systems and other relevant technological tools.
-
Workforce Management Team Lead
5 days ago
Cebu City, Central Visayas, Philippines Majorel Full time ₱600,000 - ₱1,200,000 per yearWe're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...
-
START ASAP Workforce Management Team Lead
5 days ago
Cebu City, Central Visayas, Philippines Teleperformance Full time ₱1,500,000 - ₱2,500,000 per yearThe role We have an exciting opportunity for an experienced Workforce Management Team Lead to join our dynamic team at Teleperformance in Cebu City, Cebu. In this full-time role, you will be responsible for overseeing the workforce management operations, ensuring efficient scheduling and staffing to meet our clients' needs.Key responsibilitiesDevelop and...
-
Workforce Manager
1 week ago
Cebu City, Central Visayas, Philippines J. PLAZO STAFFING CORP. Full time ₱1,500,000 - ₱2,500,000 per yearMinimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...
-
Service Crew
3 days ago
Cebu City, Central Visayas, Philippines MKS Workforce Management Services Inc. Full time ₱150,000 - ₱250,000 per yearAbout the role We are seeking an enthusiastic Service Crew to join our dynamic team at MKS Workforce Management Services Inc. in Cebu City, Cebu. As a full-time Service Crew, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.What you'll be doingGreet and welcome customers in a...
-
Workforce Manager, BPO, Cebu
3 days ago
Cebu City, Central Visayas, Philippines Bravissimo Resourcing, Inc. Full time ₱104,000 - ₱130,878 per yearCareer Opportunity: Workforce Manager, BPOLocation: Cebu City, CebuWe are looking for individuals who bring not just technical expertise, but also the right mindset and values to the role. Ideal candidates should have:Strong Analytical skillsShould be able to handle and achieve the departmental requirements.Knowledge of VBA, MS Access, SQL...
-
Workforce Manager
5 days ago
Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱1,000,000 - ₱3,000,000 per yearWe're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...
-
Workforce Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Innodata Knowledge Services, Inc. Full time ₱900,000 - ₱1,200,000 per yearThis role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...
-
Workforce Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Innodata Full time ₱1,500,000 - ₱2,500,000 per yearThis role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...
-
Workforce Data Analytics Engineer
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is hiring a Workforce Reporting Specialist (also known as a Workforce Data Analytics Engineer, Data Scientist, or Workforce Data Analytics and Reporting Specialist) for an on-site position in Cebu City ASAP. The hiring process starts with a phone prescreening, followed by two on-site interviews in Cebu Business Park during late afternoon/night hours....
-
Cebu City, Central Visayas, Philippines HIGHPOINT PROPERTY VENTURES IND. CORP. Full time ₱900,000 - ₱1,200,000 per yearWe're HiringQuantity Surveyor Manager – Cebu City Projects (URGENT)We are urgently looking for an experienced Quantity Surveyor Manager to join our growing team and lead the cost and contract management functions of our construction projects in Cebu City.This role requires a highly analytical, detail-oriented, and results-driven professional with extensive...