Workforce Management Analyst

We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu PhilippinesThis is an onsite work and follows a shifting scheduleSalary is up to 120K per month based on experience and hiring result. Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)Candidate must possess at least a...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

Job Title: Real-Time Analyst (RTA)Industry: Financial/CryptocurrencyType of Support: Voice and Non-VoiceWork Setup: 100% Onsite at Central Bloc - 17th floor, IT Park, Cebu CityWork Shift: Shifting ScheduleSalary: To be discussed with the clientStart Date: ASAPHeadcount: 2Job Summary:We are seeking a Real-Time Analyst (RTA) to join our team in the...

About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

Key Responsibilities:Assist in developing and maintaining accurate schedules based on historical data, trends, and business requirementsMonitor intraday performance and provide capacity planningCollaborate to align forecasting of headcount plans with business needsLead and mentor a team of workforce analysts and real-time coordinatorsAnalyze performance...

About the Job: WFM Planning Analyst (Clark)Work Arrangement: Hybrid (2-3x/week onsite until further notice)Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...