Application Support Supervisor
2 weeks ago
JOB SUMMARY:
As the Enterprise Application Support Supervisor, you will lead and oversee the team responsible for providing technical support and troubleshooting assistance for our organization's enterprise applications. Your role involves managing day-to-day operations, ensuring timely issue resolution, and maintaining a high level of customer satisfaction.
QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3 Years of experience in application support or a related IT role, with at least 3 years in a supervisory capacity.
- Strong technical knowledge of enterprise applications and retail applications.
- Understanding of database concepts and SQL query languages
- Strong technical knowledge of enterprise applications, such as JDA, Netsuite , WMS, Data warehousing, POS Application, etc.
- Experience in coaching, leading and motivating a team to deliver high-quality support services.
- Excellent RCA, problem-solving and communication skills.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities.
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