Operations Coordinator

Operations Coordinator

Job Type: Full Time 

Location: Manila, Remote

Reporting to: Team Lead - Operations, Manila

Job purpose:

The Operations Coordinator role works under INA Prime Solutions, Goway Travel Ltd.'s BPO line of business in Manila. In this role, you will play a crucial part in ensuring seamless travel reservation processes. This role supports the company's mission to provide high-quality outsourcing solutions by ensuring that all reservations and client communications are handled promptly and accurately. The Operations Coordinator helps uphold operational excellence and contributes to overall client satisfaction.

What will be your key responsibilities?

1. Manage reservations daily to ensure they are quickly and accurately confirmed and adjusted as needed with suppliers.
2. Work on various confirmations, itineraries, and chaser queues as assigned.
3. Ensure documents get sent in a timely manner upon receipt of client information.
4. Manage client and supplier communication to ensure accurate responses are received within 24 hours.
5. Assist in maintaining a proper electronic filing system of all confirmations and correspondence related to reservations in both the emails and the booking itself.
6. Maintain accurate and up-to-date travel records, including itineraries, bookings, and invoices.
7. Perform Quality Control to assure that all bookings are confirmed and processed accurately.
8. Assist with other ad hoc tasks as needed.

What are we looking for?

• Experienced in Operations specifically Reservations is preferred.
• At least 1 year of working experience in the related field is required for this position.
• Excellent verbal & written English communication skills
• Strong analytical, problem-solving and interpersonal skills for effective collaboration.
• Strong prioritization skills in order to meet established deadlines
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Proficiency in efficient time management and adept task prioritization
• Ability to conduct internet research with demonstrated computer skills
• Highly detail oriented with an ability to concentrate for an extended period of time.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more