Customer Service Associate

2 days ago

Pasig, National Capital Region, Philippines Harbest Agribusiness Corporation Full time ₱180,000 per year

Job Title: Customer Service Associate

Work Location: Head Office – Pasig, City

Employment Type: Full-time/On-Site

Job Summary:

We are looking for a Customer Service Associate who will be the first point of contact for our customers. The role focuses on handling customer inquiries through phone calls and walk-in visits, ensuring clear communication and professional assistance at all times.

Key Responsibilities:

  • · Respond to customer inquiries through phone, online platforms (chat, email, or social media), and walk-in visits.
  • · Provide accurate information about products, services, pricing, and company policies.
  • · Record, track, and escalate customer concerns or requests to the appropriate department.
  • · Maintain professional and courteous communication with customers across all channels.
  • · Document customer interactions and prepare simple reports as needed.
  • · Support basic administrative tasks related to customer engagement.

Qualifications:

  • Bachelor's degree in Agriculture or any related field (preferred).
  • 1–2 years of experience in customer service, or related roles.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and professional in dealing with different types of customers.
  • · Tech-savvy and willing to learn new platforms and tools as needed.
  • Friendly, approachable, and service-oriented.
  • · Must be able to communicate well in English and Tagalog.
  • · Must be neat with good penmanship.

Job Types: Full-time, Permanent

Pay: From Php18,000.00 per month

Benefits:

  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • What is your asking salary?

Language:

  • English (Required)

Work Location: In person

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