Customer Service Associate
2 weeks ago
Job Title: Customer Service Associate
Work Location: Head Office – Pasig, City
Employment Type: Full-time/On-Site
Job Summary:
We are looking for a Customer Service Associate who will be the first point of contact for our customers. The role focuses on handling customer inquiries through phone calls and walk-in visits, ensuring clear communication and professional assistance at all times.
Key Responsibilities:
- · Respond to customer inquiries through phone, online platforms (chat, email, or social media), and walk-in visits.
- · Provide accurate information about products, services, pricing, and company policies.
- · Record, track, and escalate customer concerns or requests to the appropriate department.
- · Maintain professional and courteous communication with customers across all channels.
- · Document customer interactions and prepare simple reports as needed.
- · Support basic administrative tasks related to customer engagement.
Qualifications:
- Bachelor's degree in Agriculture or any related field (preferred).
- 1–2 years of experience in customer service, or related roles.
- Strong communication and interpersonal skills.
- Ability to remain calm and professional in dealing with different types of customers.
- · Tech-savvy and willing to learn new platforms and tools as needed.
- Friendly, approachable, and service-oriented.
- · Must be able to communicate well in English and Tagalog.
- · Must be neat with good penmanship.
Job Types: Full-time, Permanent
Pay: From Php18,000.00 per month
Benefits:
- Health insurance
- On-site parking
- Paid training
- Pay raise
- Promotion to permanent employee
Application Question(s):
- What is your asking salary?
Language:
- English (Required)
Work Location: In person
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