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Customer Service Associate

2 weeks ago

Pasig, National Capital Region, Philippines Global Rescue Pacific LLC Full time ₱800,000 - ₱1,200,000 per year

COMPANY

Global Rescue is the world's leading membership organization providing integrated travel risk management services, including medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see

CULTURE

Global Rescue isn't your average place to work and that's why we're comfortable saying we're not for everyone. Our team of passionate, mission driven professionals are pioneers in the travel risk and crisis management industry. Our mission is simple – protecting and saving lives. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a "get it done mentality." The overall ethos is "no job too big or too small;" this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and mission-focused on making a difference.

RESPONSIBILITIES

  • Respond promptly to inbound and email inquiries
  • Obtain and evaluate all relevant information to handle inquiries
  • Serves as liaison between the customers and various departments
  • Leverage customer management system data to process membership transactions
  • Enroll, renew and upgrade retail customers, processing credit card and other payment information
  • Generate new & renewal revenue from new inbound inquiries & outbound calls
  • Conduct outbound calls to existing customers as part of the renewal process
  • Effectively describe the nature and scope of Global Rescue services
  • Assist with coordination of logistics for member's operational needs
  • Meet daily, weekly, and monthly sales goals

QUALIFICATIONS

  • Previous customer service experience
  • Sales experience a plus
  • Must be well-spoken and well-written
  • Highly energetic and motivated to succeed
  • Exceptional written and verbal communication
  • Attention to detail and follow-through
  • Efficient time management and organizational skills
  • Excellent computer and data entry skills

LOCATION: Ortigas, Pasig City

COMPENSATION: Based on experience + bonus + benefits