Customer Service Associate

Who we are:

Hytech
is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.

As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

The Role:

The role involves providing frontline support to customers through live chat, phone, and email, ensuring prompt and accurate resolution of queries and issues related to products, platforms, and promotions. Responsibilities include addressing customer feedback and complaints professionally, coordinating with other departments to resolve inquiries efficiently, and maintaining accurate customer records. Additionally, the role supports administrative tasks within the department and assists with translations for customer announcements, while also handling ad-hoc tasks as assigned by the Team Lead.

Job tasks and responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly and effectively to customer inquiries.

• Communicating with customers through various channels (live chat, phone call, email, and social media).

• Acknowledging and resolving customer complaints in an amicable manner.

• Knowing our products inside and out to answer clients' questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service processes.

• Ensuring customer satisfaction and provide professional customer support.

• Going extra mile to resolve clients' inquiries.

• Showing proactivity and taking ownership of the tasks.

• Having flexibility with working hours, including weekends where required.

Skills and experience

• Fluent English is essential. A second language is advantageous, preferably multilingual skills.

• Decision-making skills will be an added advantage.

• Preference given to candidates with Financial Service (FX/CFDs) Financial account experience.

• Ability to stay calm when customers are stressed or upset.

• Experience working with customers is strongly desired.

• Availability to work in different shifts including night and weekend shifts.

• Must have full working rights

• Willing to work onsite everyday

What to expect:

• Career Growth
• Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals.
• Competitive Salary
• The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action.
• Positive Working Environment
• We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to
• Work-life balance -
   we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment

Company Perks:

• HMO on day 1
• Non-Taxable allowances (Rice allowance, medical allowance, clothing allowance, laundry allowance)
• Free coffee and snacks
• Employee Referral program

Why Join Us?

At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

Ready to take the next step? Click the "Apply Now" button and let's connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at 

We look forward to welcoming you aboard