Customer Care Associate

2 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time $104,000 - $130,878 per year

CUSTOMER CARE ASSOCIATE | Onsite - Ortigas | Night Shift

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Supervisor, the Customer Care Associate will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

DUTIES & RESPONSIBILITIES:

  • Ensure accurate order entry, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
  • Ensure on-time customer order release to Logistics and the Warehouse for processing
  • Ensure on-time invoicing and payment collection for all orders within required SLA
  • Maintain Customer records in our ERP system
  • Meet and maintain department/team reporting metrics
  • Provide backup to other customer service staff in the department

SKILLS & QUALIFICATIONS:

  • 1+ year of customer service or order management experience in a high-volume environment
  • Strong systems and computer proficiency including Microsoft Office, and ERP systems
  • High School diploma required

  • Professional written and verbal proficiency in English

  • Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly

  • Ability to prioritize and organize tasks to meet deadlines and increase efficiency
  • Detail-oriented
  • Work well under pressure, independently and as a member of a team

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