Customer Service Representative

2 weeks ago

Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱250,000 - ₱500,000 per year

Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, or in person
  • Handle customer complaints and provide appropriate solutions in a timely manner
  • Maintain a high level of professionalism and empathy when interacting with customers
  • Process orders, forms, applications, and requests accurately
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure their issues are resolved
  • Collaborate with other departments to resolve complex issues
  • Stay updated on products, services, policies, and procedures
  • Meet or exceed performance targets related to customer satisfaction, response times, and resolution rates

Qualifications

  • High school diploma or equivalent; associate's or bachelor's degree is a plus
  • Proven experience in a customer service or support role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Proficiency with customer service software, CRMs, and Microsoft Office Suite
  • Willingness to work flexible shifts, including evenings, weekends, or holidays if required
  • Night shift schedule

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