Workforce Manager, BPO, Cebu

3 days ago

Cebu City, Central Visayas, Philippines Bravissimo Resourcing, Inc. Full time ₱104,000 - ₱130,878 per year

Career Opportunity: Workforce Manager, BPO

Location: Cebu City, Cebu

We are looking for individuals who bring not just technical expertise, but also the right mindset and values to the role. Ideal candidates should have:

  • Strong Analytical skills
  • Should be able to handle and achieve the departmental requirements.
  • Knowledge of VBA, MS Access, SQL preferable.
  • Maintaining secrecy of data.
  • Knowledge and understanding of operational process, logical thinking, reporting and analysis.
  • Should be open to change; multi-tasking skills.
  • Team management.
  • Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real-Time Management, Reporting.

Roles and Responsibilities:

  • Accurate and timely reporting.
  • Client Management – Internal and External
  • Ability to work on data and generate various types of dashboards, reports/ad-hoc reports.
  • Meeting client requirements within TAT and with accuracy.
  • Ability to handle high level data analysis and data.
  • Ensure all SLA's related to business in terms of MIS like Service Level, Abn %, etc. are met consistently.
  • Should be able to ensure that monthly volumes are handled effectively without any negative impact on the revenue.
  • Should look at revenue enhancement opportunities within the business.
  • Should contribute to the business by proactively providing solutions to preempt possible situations which could impact performance/revenue.

Ideal Skill Sets:

  • Should have sound knowledge of WFM – Planning, Scheduling, Forecasting, Real-Time Management, Reporting.
  • Good on communication all round and able to control the flow of conversation to effectively communicate to one and all.
  • Should have good excel skills and be able to up-skill the team on excel skill sets if required, be hands on with creating reports.
  • Knowledge of VBA/SQL preferable.
  • Should have exposure to Aspect/IEX/BP standard WFM tools .
  • Should be sound in his knowledge of Avaya CMS.
  • Should be able to think on the feet to make decisions related to steps which would impact business.

Preferred Experience:

  • Should have WFM experience (please refer to the section "Skill Sets") for a minimum of 5 years and overall experience of 8 years in the Call Center Industry.
ApplyNow #BPOJobs #BPOCareers #BPOPH #PHJobs #PhilippinesJobs #CallCenterCareers #WorkforceManager #WorkforcePlanning #HiringCebu #CebuJobs #Cebuhiring

  • Workforce Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱1,000,000 - ₱3,000,000 per year

    We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

  • Workforce Data Analytics Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a Workforce Reporting Specialist (also known as a Workforce Data Analytics Engineer, Data Scientist, or Workforce Data Analytics and Reporting Specialist) for an on-site position in Cebu City ASAP. The hiring process starts with a phone prescreening, followed by two on-site interviews in Cebu Business Park during late afternoon/night hours....

  • Workforce Manager

    1 week ago

    Cebu City, Central Visayas, Philippines J. PLAZO STAFFING CORP. Full time ₱1,500,000 - ₱2,500,000 per year

    Minimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...

  • BPO Hiring in Cebu IT Park

    3 days ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱17,000 - ₱22,000 per year

    NOW HIRING – MULTIPLE ACCOUNTS (Cebu Site) Location: Cebu IT Park Process: Phone Screening → Onsite Assessment → Final Interview Onsite Setup | Voice Accounts | Mass Hiring Offer Package: ₱17,000 – ₱22,000 (depending on account, experience, and qualifications) Healthcare Account (Newbie-Friendly)Qualifications:• SHS Graduate / 2 years in...

  • Technical Support Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱172,800 - ₱228,000 per year

    Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱14,000 - ₱19,000 per monthQualifications· nd year College Undergrad (No back subjects)= No experience needed· HS/SHS Graduates...

  • Technical Support Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Trinity Workforce Full time ₱168,000 - ₱228,000 per year

    Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱14,000 - ₱19,000 per monthQualifications2nd year College Undergrad (No back subjects)= No experience needed HS/SHS Graduates with 6 months BPO experienceAverage...

  • Workforce Management Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Majorel Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...

  • BPO Sales Expert – Cebu City

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱288,000 - ₱504,000 per year

    Sales Specialist – Cebu IT Park | Earn Up to ₱42,000 Total PackageLocation: IT Park, Cebu City (Onsite)Account: SalesCompensation and IncentivesUp to ₱32,000 for applicants with 2+ years of BPO Sales experience₱28,000 – ₱30,000 for 13–23 months of BPO Sales experience₱24,000 – ₱27,000 for 1 year of BPO Sales experience₱2,000 Monthly...

  • START ASAP Workforce Management Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time ₱1,500,000 - ₱2,500,000 per year

    The role We have an exciting opportunity for an experienced Workforce Management Team Lead to join our dynamic team at Teleperformance in Cebu City, Cebu. In this full-time role, you will be responsible for overseeing the workforce management operations, ensuring efficient scheduling and staffing to meet our clients' needs.Key responsibilitiesDevelop and...

  • Workforce Management Real Time Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...