weekend property manager

1 week ago

Work from Home, Philippines Manor Retreats Full time ₱200,000 - ₱400,000 per year

Responsibilities:

  • Uphold the highest standards of service excellence and contribute to a positive and luxurious guest experience.
  • Assist with reservations, check in guests, make them feel at home and offer upgraded services that may be available.
  • Anticipate guest needs and proactively address any concerns before they arise and ensure seamless service throughout their stay.
  • Handle guest requests with professionalism, discretion, and a positive attitude.
  • Build rapport with guests and foster long-term relationships.
  • During specified hours, respond to potential booking inquiries and guest outreach.
  • Collaborate effectively with the team to ensure seamless VIP service.
  • Provide comprehensive knowledge of our properties, amenities, and VIP offerings/discounts.
  • Maintain accurate records and document guest interactions and preferences.
  • Learn, further develop, and communicate company services and policies and stay on top of policy changes.
  • Work on Streamline onboarding, IE email automation, work order, inventory, pricing, tools, etc....
  • Communicate cleaning needs/requests/issues to cleaning crew weekly AND address damages.
  • Make an introduction to a 3rd party concierge service provider when a request is made.
  • Become totally familiar and have total access to all technology/home automation.
  • Other duties and responsibilities as assigned.

Job Type: Part-time

Expected hours: 24 – 30 per week

Experience:

  • Customer service: 1 year (Required)

Work Location: Remote

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