Patient Care Coordinator

20 hours ago

Manila, National Capital Region, Philippines Unlock HBA Full time $40,000 - $60,000 per year

This is a remote position.

Virtual Rockstar is seeking a Patient Care Coordinator to join our team and support our healthcare partner in managing patient communications. This role plays a key part in ensuring patients feel cared for, informed, and supported throughout their healthcare journey.

About Our Partner

Our healthcare partner is committed to redefining medicine through continuous research, problem solving, and evidence-based practice. They strive for excellence in patient care and safety, utilizing a unique model that integrates cutting-edge technologies with a patient-centered, problem-solving approach. Their specialized focus is on the treatment of sports-related injuries and other musculoskeletal conditions, helping patients recover and thrive with innovative, high-quality care.

Responsibilities

  • Handle patient inquiries via phone, email, and secure messaging.

  • Coordinate appointment confirmations, rescheduling, and telehealth setup.

  • Follow up with patients after visits or procedures to check progress and provide support.

  • Send personalized patient communications, including instructions, reminders, and follow-up messages.

  • Assist with FAQs and escalate medical concerns to clinical staff as appropriate.

  • Maintain accurate patient records and documentation within the EMR system.

  • Ensure patient privacy and confidentiality at all times.

Tools & Systems You'll Use

  • Athena Health EMR (electronic medical records)

  • Microsoft 360 Suite (Outlook, Excel, Teams)

  • Pain log program for patient tracking

Requirements

  • Prior experience in healthcare administration or patient support is strongly preferred.

  • Excellent verbal and written English communication skills.

  • Ability to handle sensitive patient interactions with professionalism and empathy.

  • Familiarity with EMRs (AthenaHealth experience is a plus).

  • Strong organizational and multitasking skills.

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines. 

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