Patient Care Coordinator

19 hours ago

Manila, National Capital Region, Philippines Unlock HBA Full time $104,000 - $130,878 per year

This is a remote position.

Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. 

The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.

In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client:

The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.

The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.

Responsibilities

Patient-Facing Responsibilities

  • Maintain up-to-date therapy caseloads to ensure optimal utilization.

  • Create and manage patient files in the clinic's EMR system.

  • Review intake paperwork for accuracy; confirm it is received 48 hours prior to appointments.

  • Conduct intake calls with new patients and families.

  • Schedule evaluations and ongoing appointments, coordinating with therapists for availability.

  • Manage cancellations, follow the clinic's cancellation policy, and work proactively to reduce missed visits.

  • Maintain and manage the clinic waitlist, ensuring timely communication with families.

  • Manage email communications with clients, ensuring professional and timely responses.

Operational & Administrative Support

  • Review therapist timesheets for payroll purposes and track weekly hours in the clinic's system.

  • Assist with documentation review to ensure compliance and accuracy.

  • Support coordination across therapists and admin staff for smooth clinic workflow.

  • Manage and update email lists for client communication.

Requirements

  • Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).

  • Strong organizational skills with attention to detail.

  • Excellent communication skills (verbal and written) with a professional and compassionate tone.

  • Experience using EMR systems (clinic uses Practice Pro)

  • Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.

  • Ability to manage multiple responsibilities while maintaining accuracy and professionalism.

  • Reliable, proactive, and able to integrate as a core member of the client's team.

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines. 

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