Patient Care Coordinator
4 days ago
This is a remote position.
Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services.
The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.
In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.
The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.
The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.
Responsibilities
Patient-Facing Responsibilities
Maintain up-to-date therapy caseloads to ensure optimal utilization.
Create and manage patient files in the clinic's EMR system.
Review intake paperwork for accuracy; confirm it is received 48 hours prior to appointments.
Conduct intake calls with new patients and families.
Schedule evaluations and ongoing appointments, coordinating with therapists for availability.
Manage cancellations, follow the clinic's cancellation policy, and work proactively to reduce missed visits.
Maintain and manage the clinic waitlist, ensuring timely communication with families.
Manage email communications with clients, ensuring professional and timely responses.
Operational & Administrative Support
Review therapist timesheets for payroll purposes and track weekly hours in the clinic's system.
Assist with documentation review to ensure compliance and accuracy.
Support coordination across therapists and admin staff for smooth clinic workflow.
Manage and update email lists for client communication.
Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).
Strong organizational skills with attention to detail.
Excellent communication skills (verbal and written) with a professional and compassionate tone.
Experience using EMR systems (clinic uses Practice Pro)
Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
Reliable, proactive, and able to integrate as a core member of the client's team.
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
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