Compassionate Patient Care Specialist

5 hours ago

Manila, National Capital Region, Philippines beBeePatient Full time $45,000 - $60,000

Transforming Patient Care with Compassion and Expertise

Job Description:

We are seeking a dedicated and empathetic Patient Care Navigator to provide exceptional support to patients navigating complex healthcare journeys.

The ideal candidate will possess excellent communication skills, a strong understanding of the healthcare system, and the ability to manage multiple patient interactions simultaneously.

The Patient Care Navigator will serve as the primary point of contact for patients, coordinating care, addressing inquiries, and providing emotional support to ensure each patient feels informed and cared for.

Key Responsibilities:
  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Requirements:
  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits:
  • Remote work opportunities
  • Flexible hours to support a healthy work-life balance
  • Generous paid time off to rest and recharge
  • Health coverage after 3 months
  • Direct mentorship from international industry experts
  • Ongoing access to resources for professional growth
  • Global networking opportunities
Our Recruitment Process:
  1. Application
  2. Screening
  3. Skills Assessment
  4. Top-grading interview
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

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