
Patient and Clinic Support Coordinator
4 days ago
A leading Australian telehealth clinic delivering holistic, personalised care through innovation, clinical excellence, and compassion is expanding its offshore team. With a rapidly growing patient base and a team of expert practitioners, the clinic provides care in areas such as general medicine, wellness therapies, peptide therapy, and medicinal cannabis.
With a strong commitment to ethical, accessible, and evidence-based care, the clinic empowers patients to take control of their health while ensuring clinicians focus on what they do best—consulting.
About the Role:
The team is seeking an experienced Patient & Clinic Support Coordinator based in the Philippines to provide remote administrative and communication support. You will be instrumental in maintaining smooth day-to-day clinic operations, assisting over 5,000 active patients and supporting a team of 9+ Australian doctors.
This role involves scheduling, billing, record management, and patient support, ensuring patients experience seamless care from booking through to post-consultation.
Key Responsibilities:
- Manage calls, SMS, and emails via Dialpad, Gmail, WhatsApp, and Xestro.
- Book, reschedule, and manage appointments using Xestro and Health Engine.
- Ensure all patient documentation and records are accurate, updated, and compliant.
- Track and follow up on intake forms, consent documents, payments, and referrals.
- Handle billing reconciliation, follow up on payments, and support Medicare rebate processing.
- Coordinate with doctors to ensure consultations are fully supported and properly documented.
- Escalate urgent issues appropriately and handle sensitive matters with empathy.
- Provide administrative support across multiple digital communication platforms.
What They're Looking For:
Experience Required:
- At least 2 years' experience in healthcare or clinic administration (telehealth or Australian experience preferred).
- Strong background in multichannel communication and patient support.
- Previous support for medical practitioners or clinical teams, especially in virtual environments.
Skills & Knowledge:
- Proficiency in tools like Xestro, Dialpad, Gmail, and Microsoft Office.
- Understanding of Australian healthcare operations, including Medicare and IHI processes.
- High attention to detail in data entry, recordkeeping, and billing.
Personal Attributes:
- Warm, compassionate, and patient-centred communicator.
- Organised and reliable, with strong task management and time prioritisationskills.
- Ability to work night shifts aligned with Australian business hours.
- Able to collaborate with both onshore and offshore teams professionally and efficiently.
What's on Offer:
- Competitive salary with performance-based bonuses.
- Full-time remote work from home.
- Tools provided: laptop, headset, and internet allowance.
- Be part of a mission-driven, modern telehealth organisation.
- Long-term career potential supporting a growing clinic at the forefront of virtual healthcare.
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