Patient Care Coordinator

8 hours ago

Manila, National Capital Region, Philippines Unlock HBA Full time $40,000 - $60,000 per year

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Patient Care Coordinator to support our client's growing physical therapy clinic based in Seattle, Washington (Pacific Time). In this fully remote role, you will manage the clinic's front office workflow—ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care. 

About the Practice 

The clinic is committed to providing personalized, patient-centered physical therapy services in a collaborative and supportive environment. With a focus on community care and building strong client relationships, they value professionalism, empathy, and reliability in every patient interaction. 

Why Join This Team? 
  • Mission-driven environment focused on patient care 
  • Opportunity to support a community-focused physical therapy practice 
  • Collaborative and compassionate team culture 
  • Direct impact on patient experience and satisfaction 
Responsibilities 
  • Answer phone calls, emails, and SMS patient inquiries 
  • Schedule and confirm appointments, follow-ups, and referrals 
  • Process intake forms and maintain patient records in EMR 
  • Verify insurance and coordinate with billing staff as needed 
  • Provide polite and professional customer service to patients 
  • Support front desk workflow, including reminders, forms, and general inquiries 
  • Collaborate with in-person staff to ensure smooth operations 
Tools & Platforms 
  • EMR: Prompt EMR 
  • Communication: Gmail 
  • Phones: Weave 
  • File Management: Google Drive 
  • Scheduling: Prompt EMR Scheduler 
Requirements
  • 1+ year experience in healthcare admin, receptionist, or VA role 
  • Familiarity with U.S. insurance verification workflows preferred 
  • Strong communication and organizational skills 
  • Fluent spoken and written English 
  • Comfortable working U.S. business hours (Pacific Time) 
Benefits
  • Competitive salary commensurate with experience 
  • Opportunities for professional development and growth 
  • Work in a dynamic and supportive team environment 
  • Make a meaningful impact by helping to build and strengthen families in the Philippines 

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