Wave 3 - CSR/ NON VOICE ACCOUNT / EARN UP TO 25K

38 minutes ago

Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱120,000 - ₱150,000 per year

We are seeking a talented Customer Service Representative to join our growing team at in Cebu City. you will be responsible for providing exceptional customer service and support to our valued clients. This is a full-time position with the potential to earn up to 25K.

What you'll be doing

  1. Handle customer inquiries and requests through various non-voice channels such as email, chat, and social media
  2. Resolve customer issues and concerns in a timely and professional manner
  3. Maintain accurate records and documentation of customer interactions
  4. Identify opportunities to improve customer experience and provide feedback to the management team
  5. Collaborate with cross-functional teams to ensure seamless service delivery
  6. Participate in training and development programs to enhance your skills and knowledge

What we're looking for

  1. Excellent communication and interpersonal skills, both written and verbal
  2. Strong problem-solving and analytical skills to effectively handle customer inquiries
  3. Proficient in using computer systems and various customer service software
  4. Ability to work in a fast-paced environment and prioritize tasks effectively
  5. Proven experience in a customer service or call centre role, preferably in the retail or fashion industry
  6. A passion for providing exceptional customer service and a commitment to exceeding customer expectations

What we offer

We are dedicated to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career advancement, and a range of benefits to support your overall well-being. Our team is committed to your personal and professional development, and we encourage open communication and collaboration.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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